John Hobbs
Naples,FL
Summary
Accomplished Store Manager at Saker Shoprites Inc., adept in suggestive selling and improving customer satisfaction. Leveraged goal-setting and cross-selling techniques to exceed sales targets and foster customer loyalty. Mentored teams for peak performance, demonstrating exceptional leadership and customer service skills, significantly enhancing operational efficiency and client relations.
Overview
49
49
years of professional experience
Work History
Part Time Sales
Tommy Bahamas ,Village Shops on Venetian Bay
Naples, FL
08.2022 - 11.2024
- Built lasting client relationships by assisting customers in selecting proper fit and comfort in their clothing choices .
- Developed strategic sales initiatives to pitch products and services.
- Communicated product expertise and department process improvements to meet organizational goals.
Store Manager
Saker Shoprites inc
Middletown , NJ
08.2004 - 11.2021
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assessed operational efficiency of the store's departments.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
- Monitored employee performance and identified performance gaps for corrective action.
- Resolved customer complaints in a timely manner.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly and monthly reports on sales figures, expenses, and profits.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Oversaw routine maintenance and repairs on mechanical systems and industrial equipment.
Department Manager
Saker Shoprites inc
Middletown , NJ
06.1989 - 08.2004
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight, and mentoring to newly hired employees on the proper handling and placement of department products.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Led and managed a team of six employees in the department, ensuring that all tasks were completed efficiently and on time.
- Managed daily operations, ensuring efficient workflow and productivity.
- Resolved customer inquiries on product availability.
Department Manager
Hilltop Shoprites
East Brunswick , NJ
07.1975 - 06.1989
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Ensured compliance with all safety regulations in the workplace.
Education
Some College (No Degree) - Electrical Engineering
Middlesex County College
Edison, NJSkills
- Suggestive selling
- Goal setting
- Cross-selling techniques
- Improving customer satisfaction
- Product demonstration
- Visual display
- Customer service
References
References available upon request.
Timeline
Part Time Sales
Tommy Bahamas ,Village Shops on Venetian Bay
08.2022 - 11.2024
Store Manager
Saker Shoprites inc
08.2004 - 11.2021
Department Manager
Saker Shoprites inc
06.1989 - 08.2004
Department Manager
Hilltop Shoprites
07.1975 - 06.1989
Some College (No Degree) - Electrical Engineering
Middlesex County College
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