Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

John Hopper

Houston,PA

Summary

Dynamic and reliable professional with 25 years of experience as a Locksmith at Hopperlock.com known for exceptional customer service and a 5-star rating. Skilled in conflict resolution and vehicle maintenance, I excel in creating positive customer experiences while ensuring safety and compliance. Proven ability to manage diverse situations with professionalism and efficiency.

Overview

24
24
years of professional experience

Work History

Air Port Shuttle Driver

Sp+
08.2023 - 02.2025
  • Collaborated with other employees to create a positive work environment that contributed to high levels of job satisfaction.
  • Streamlined communication between dispatchers and drivers using GPS technology, contributing to efficient operations during peak travel periods.
  • Participated in ongoing training programs to stay current on industry best practices and enhance professional knowledge.
  • Handled diverse customer situations calmly and professionally, addressing concerns and resolving issues in a timely manner.
  • Navigated through heavy traffic conditions safely, utilizing advanced driving skills and knowledge of local roads.
  • Coordinated closely with other shuttle drivers for seamless passenger transfers between vehicles as needed.
  • Fostered a welcoming environment within the shuttle, engaging passengers in conversation when appropriate and respecting their privacy when desired.
  • Ensured vehicle safety by conducting regular maintenance checks, promptly reporting any necessary repairs or issues to management.
  • Maintained a clean and comfortable vehicle for passengers, ensuring a positive travel experience.
  • Assisted passengers with luggage, offering exceptional customer service while handling personal belongings with care.
  • Provided excellent service under challenging weather conditions, ensuring passengers reached their destination safely and comfortably.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Operated with safety and skill to avoid accidents and delays.
  • Followed company policies and procedures and maintained compliance with standards.
  • Maintained clean and neat shuttle for passenger comfort.
  • Transported customers to and from IAH Airport.
  • Followed predetermined routes to consistently meet targets and maintain schedules.

Locksmith

Hopperlock
03.2001 - 01.2023
  • Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
  • Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
  • Used key cutting machines to duplicate or cut new keys.
  • Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
  • Have a 5 star rating on google.
  • Kept up my continuing education to preform work on new autos.
  • Was 100% automotive.
  • Dealt with thousands of customers over 25 years and still friends with many of them.

Education

High School Diploma -

Sam Houston High School
Houston, TX
06.1968

Skills

  • Communication ski
  • Crisis management
  • Customer relations skills
  • Valid Texas license
  • Driving in adverse conditions
  • Ability to lift 50 pounds
  • Conflict de-escalation
  • Loading and unloading luggage

Accomplishments

Have a private pilots license, love golf

Interests

  • I participate in low-impact exercises to strengthen core muscles
  • Adventure Travel
  • Traveled to much of eastern Europe
  • Lived in Australia for 1 year

Timeline

Air Port Shuttle Driver

Sp+
08.2023 - 02.2025

Locksmith

Hopperlock
03.2001 - 01.2023

High School Diploma -

Sam Houston High School

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John Hopper