Summary
Overview
Work History
Education
Timeline
Technical Expertise
Leadership & Management
Key Achievements
Generic

JOHN HORGOS

IT Executive | Strategic Leader | Technology Innovator
Westerville,US

Summary

Dynamic IT leader with over 18 years of experience driving technology initiatives at Fortune 500 companies in the manufacturing sector. Expert in IT service management, cloud strategy, and cybersecurity, with a proven ability to lead cross-functional teams and deliver best-in-class end-user experiences. Skilled in modernizing technology stacks, implementing ITIL frameworks, and fostering innovation to align with business objectives. Holds a Bachelor’s degree in Electrical Engineering and demonstrates a commitment to continuous learning and professional development.

Overview

18
18
years of professional experience

Work History

Department Manager IT & OT

Cleveland-Cliffs
05.2021 - 05.2025
  • Lead a team of 25 IT professionals to deliver end-user support and services for 30,000+ employees across multiple locations, ensuring high availability and user satisfaction.
  • Oversee daily operations of the IT service desk, achieving 95% resolution rate for service requests within SLA standards.
  • Develop and monitor KPIs and SLAs, improving service desk performance by 20% through data-driven insights.
  • Coordinate with sister and parent companies to align IT strategies, sharing best practices and resources.
  • Manage third-party helpdesk providers, ensuring compliance with contractual obligations and service levels.
  • Direct modernization of end-user technology stack, including migrating 5,000+ Mac endpoints to Microsoft Intune and implementing SSO via Microsoft Entra across business applications.
  • Implement best practice security principles for all endpoints, reducing security incidents by 15% annually.
  • Manage full user lifecycle, from onboarding and equipment provisioning to deprovisioning and retrieval, streamlining processes by 30%.
  • Enforce ITIL best practices and service management frameworks, enhancing service quality and operational efficiency.
  • Collect end-user feedback via surveys, driving process improvements that increased user satisfaction scores by 25%.
  • Prepare and present quarterly reports on service desk performance and technology trends to C-level executives.
  • Lead incident and problem management processes, conducting root cause analysis to reduce recurring issues by 40%.
  • Stay abreast of emerging technologies, integrating cloud-based solutions to meet evolving business needs.
  • Conduct bi-monthly training sessions for staff on new tools and technologies, boosting team competency.
  • Foster a collaborative team environment, promoting knowledge-sharing and continuous improvement.
  • Ensure compliance with data protection and cybersecurity regulations, achieving 100% audit compliance.

Section Manager IT & OT

AK Steel
05.2015 - 05.2021
  • Spearheaded a 5-year technology roadmap, driving cloud adoption and OT integration, improving response times by 30% and production uptime by 15%.
  • Standardized end-user devices and applications, enhancing supportability and reducing provisioning time by 25%.
  • Implemented user lifecycle management processes, ensuring secure onboarding and offboarding for 10,000+ users.
  • Directed a $55M project to replace obsolete systems, overseeing all technical and operational aspects.
  • Enforced ITIL and ISO 27001 governance protocols, ensuring compliance across IT and OT systems.
  • Led integration of cloud-based solutions, including Azure-based ERP systems, enhancing decision-making efficiency by 25%.
  • Negotiated vendor contracts, achieving 15% cost savings while improving service reliability.
  • Championed early adoption of SSO solutions, laying groundwork for enterprise-wide access management.

Senior IT & Controls Engineer

Severstal International
05.2007 - 05.2015
  • Pioneered adoption of Microsoft SCCM for managing IT and OT assets, reducing response times by 40%.
  • Designed cloud-based disaster recovery plans, ensuring zero data loss during system failures.
  • Managed a virtualized environment of 600+ VMs, migrating workloads to AWS, increasing efficiency by 30%.
  • Provided hands-on end-user support, resolving complex technical issues and improving user experience.
  • Mentored junior engineers, fostering a culture of continuous learning and skill development.
  • Led migrations of legacy hardware to modern systems, ensuring seamless operations.
  • Consolidated multiple HMI applications into a unified platform, enhancing operational consistency.

Education

Bachelor of Science - Electrical Engineering

Michigan Technological University
Houghton, MI
05.2001 -

Timeline

Department Manager IT & OT

Cleveland-Cliffs
05.2021 - 05.2025

Section Manager IT & OT

AK Steel
05.2015 - 05.2021

Senior IT & Controls Engineer

Severstal International
05.2007 - 05.2015

Bachelor of Science - Electrical Engineering

Michigan Technological University
05.2001 -

Technical Expertise

- IT Service Management (ITIL, SLA)

- Information Security (ISO 27001, Cybersecurity, Cloud Security)

- Cloud Platforms (Azure, AWS, Google Cloud)

- Enterprise Software (Microsoft 365, ERP/CRM)

- Virtualization & Containerization (VMware, Docker, Kubernetes)

- DevOps Tools (CI/CD, Jenkins, Git)

- Programming & Scripting (Python, Terraform) 

- Cloud Architecture and Design

- Cloud Migration and Optimization

- Cloud Cost Management

- CRM Systems (Salesforce, ServiceNow)
- Telephony Systems

Leadership & Management

- Strategic Planning & Execution
- Team Leadership & Coaching
- Budget & Vendor Management
- Project & Process Improvement
- Change Management
- Stakeholder Communication

Key Achievements

  • Reduced security incidents by 15% through endpoint security enhancements at Cleveland-Cliffs.
  • Improved service desk resolution rate to 95% within SLAs, boosting user satisfaction by 25%.
  • Achieved 20% cost savings on $100M+ IT/OT budget via vendor negotiations.
  • Streamlined user lifecycle processes, reducing provisioning time by 30%.
  • Led cloud migration initiatives, cutting system downtime by 15% and response times by 30%.

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JOHN HORGOSIT Executive | Strategic Leader | Technology Innovator