John Howell
Monrovia,MD
Summary
Dynamic Wholesale Mortgage Account Executive with strong sales skills and a proven track record in credit assessment. Adept at cultivating client relationships and streamlining application processes to enhance customer satisfaction.
Overview
14
14
years of professional experience
Work History
Wholesale Mortgage Account Executive
SECU of Maryland, Inc.
Linthicum Heights, MD
07.2017 - Current
- Managed mortgage account portfolios, ensuring compliance with industry regulations and company policies.
- Cultivated relationships with clients to understand their financial needs and provide tailored mortgage solutions.
- Streamlined application processes, enhancing efficiency and improving customer experience through effective communication.
- Conducted thorough credit analyses to assess borrower eligibility and mitigate risks associated with lending decisions.
- Led training sessions for new team members, fostering knowledge sharing and improving overall team performance.
- Collaborated with cross-functional teams to develop innovative mortgage products that meet evolving market demands.
- Monitored industry trends and regulatory changes to ensure alignment of products with market standards and consumer needs.
- Demonstrated exceptional problem-solving skills by resolving complex underwriting issues and addressing challenging client circumstances for successful loan approvals.
Operations Manager
Primex Mortgage Corporation
Rockville, MD
10.2011 - 07.2017
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams in implementing workflow improvements and best practices.
- Developed training programs to onboard new staff and improve team performance.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Oversaw compliance with industry regulations, ensuring adherence across all departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Monitored key performance indicators (KPIs) to assess operational effectiveness and implemented corrective actions as necessary.
- Streamlined mortgage operations by implementing efficient processes and reducing redundancies.
- Communicated effectively with senior management, providing regular updates on departmental performance and notable achievements.
- Conducted regular audits of mortgage files, safeguarding against errors or discrepancies that could lead to financial loss or legal issues.
Education
Master of Science - Business Administration
University of Maryland, College Park
College Park, MDBachelor of Science - Economics
Frostburg State University
Frostburg, MDSkills
- Strong sales skills
- Credit assessment
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Effective communication
- Verbal and written communication
- Relationship building
- Microsoft office
Timeline
Wholesale Mortgage Account Executive
SECU of Maryland, Inc.
07.2017 - Current
Operations Manager
Primex Mortgage Corporation
10.2011 - 07.2017
Master of Science - Business Administration
University of Maryland, College Park
Bachelor of Science - Economics
Frostburg State University