Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

JOHN H. RIVERA

MIAMI,FL

Summary

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

INCIDENT RESPONSE CREW TECHNICIAN

Webber Infra
01.2023 - Current
  • Rapidly respond to traffic related incidents as required when dispatched by the Tunnel Operator.
  • Create safe Temporary Traffic Control (TTC) zones including the set up and removal of traffic control devices such as cones, message and arrow boards, and temporary signs.
  • Assist law enforcement officers on managing traffic or roadway related incidents.
  • Clean incident response vehicles on a weekly basis.
  • Maintain clean appearance of highways and medians including removal and disposal of litter and debris.

ROAD RANGER

Ted and Stan’s Towing (Affiliated with Miami Dade Expressway MDX)
01.2017 - 01.2023
  • Works closely with and assist other first responders, Florida Highway Patrol, and Miami Dade Fire Rescue with incident management.
  • Provides Traffic Incident Management Services.
  • Monitors the safety of roadways and assists with disabled/abandoned vehicles, lane closures, debris in the roadway and general roadway incidents.
  • Provides roadside assistance to stranded motorists including but not limited to changing tires, jump start a battery, providing coolant, providing fuel, removing debris from the travel lanes and other minor mechanical repairs.
  • Coordinated with local law enforcement to enforce traffic laws and promote overall roadway safety.
  • Collaborated with emergency responders during incidents to ensure rapid response and resolution.

TRANSPORTATION

University Healthcare
01.2016 - 01.2017
  • Communicate suitably with patients to develop a relationship and ensure patient trust.
  • Improved customer satisfaction by providing safe and timely transportation to passengers.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.

SECURITY AGENT

Swissport
01.2013 - 01.2017
  • Verify that all luggage is being unloaded and loaded correctly.
  • Keep track of all luggage’s that are being loaded and unloaded.
  • Making sure that the ramp agents are putting the luggage in the correct zone and that it has the correct weight for each zone.
  • Inform the pilots when everything is ready for departure and give flight dispatch.
  • Searching all areas of the aircraft according federal regulations TSA.
  • Ensure the safety of travelers’ pre-departure.
  • Ensuring that nothing is tampered with in transit from the facilities to aircraft.

Education

HIGH SCHOOL DIPLOMA -

G. Holmes Braddock
Miami, FL
01.2011

AUTOMOTIVE SERVICE TECHNICIAN -

ATI Career Training School
Miami, FL
01.2011

Skills

  • Traffic Control
  • Incident Management
  • Roadside Assistance
  • Safety Monitoring
  • Problem Solving
  • Attention to Detail
  • Power Tools and Equipment
  • Decision-making
  • Adaptability and flexibility
  • Organizational skills
  • Teamwork and collaboration

Certification

  • CPR
  • Smith System Driver
  • (TTC) Temporary Traffic Control

LANGUAGES

Spanish (Native)

Timeline

INCIDENT RESPONSE CREW TECHNICIAN

Webber Infra
01.2023 - Current

ROAD RANGER

Ted and Stan’s Towing (Affiliated with Miami Dade Expressway MDX)
01.2017 - 01.2023

TRANSPORTATION

University Healthcare
01.2016 - 01.2017

SECURITY AGENT

Swissport
01.2013 - 01.2017

HIGH SCHOOL DIPLOMA -

G. Holmes Braddock

AUTOMOTIVE SERVICE TECHNICIAN -

ATI Career Training School

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