John Hunter Kirkland
Brewton,AL
Summary
Dynamic HelpDesk Agent at Cirrus Systems Inc. with expertise in Office365 and a proven ability to enhance customer satisfaction. Demonstrated leadership as a lifeguard, ensuring safety and responsiveness in high-pressure environments. Adept at problem-solving and fostering teamwork, driving successful outcomes in diverse settings.
Overview
10
10
years of professional experience
Work History
HelpDesk Agent
Cirrus Systems Inc.
Mobile, AL
09.2021 - Current
- Provided technical support for software and hardware issues.
- Documented customer interactions in ticketing system for future reference.
- Escalated complex issues to senior technical staff as needed.
Lifeguard
Mississippi Gulf Coast YMCA
Mobile, AL
05.2016 - 12.2022
- Monitored pool area.
- Performed water rescues and emergency response.
- Maintained a clean and safe pool environment.
- Promoted to Lead Guard at Traditions YMCA location, supervised staff, coordinated daily shifts, and ensured compliance with safety protocols.
Open Water Lifeguard
Blossman Family YMCA
Gulfport, MS
03.2019 - 09.2022
- Monitored swimmer safety in open-water conditions.
- Performed water rescues and emergency response.
- Maintained daily radio communication with the U.S. Coast Guard to coordinate beach safety and monitor marine conditions.
Lifeguard
Hearin-Chandler YMCA
Mobile, AL
05.2021 - 10.2021
- Monitored pool area.
- Performed water rescues and emergency response.
- Maintained a clean and safe pool environment.
Education
Bachelor of Science - Computer Engineering (Hardware Track)
The University of South Alabama
Mobile, AL05-2026
Skills
- Microsoft Office
- Adobe
- Embedded systems
- LogixPro
- C
- CATIA V5
- SOLIDWORKS
- KiCad
- OnShape
- AutoCAD
- MCUXpresso
Extracurricular Activities
Team Member, JagSat-2 Design Club, University of South Alabama, 08/2025, 05/2026
- Contributed to CAD reworks and component layout updates for the JagSat-1 satellite structure using KiCad.
- Collaborated with electrical and mechanical subteams to improve component fit, alignment, and mass distribution within the payload bay.
IEEE Member, 08/2025, 05/2026
Alpha Tau Omega Fraternity | Kappa Sigma Chapter, 08/2020, 05/2024
Alpha Tau Omega Intramurals Athlete, 08/2020, 05/2024
Community Service
Exercise Science research studies participant, HKS Department, 01/2021, 12/2022
Various volunteer service projects: Feeding the Gulf Coast, Habitat for Humanity, Food Pantry, Make-A-Wish Alabama, 01/2020, 12/2025
Member of Brewton United Methodist Church, 01/2022, Present
IEEE Member, 08/2025, 05/2026
Leadership Roles
ManuLabs Ambassador, 01/2026, 05/2026
Alpha Tau Omega Judicial Board, 08/2022, 05/2023
Alpha Tau Omega Philanthropy Team, 08/2021, 05/2022
Chi Omega Sorority Basketball Coach, 08/2022, 05/2024
Traditions YMCA Lead Guard, 01/2021, 12/2021
Timeline
HelpDesk Agent
Cirrus Systems Inc.
09.2021 - Current
Lifeguard
Hearin-Chandler YMCA
05.2021 - 10.2021
Open Water Lifeguard
Blossman Family YMCA
03.2019 - 09.2022
Lifeguard
Mississippi Gulf Coast YMCA
05.2016 - 12.2022
Bachelor of Science - Computer Engineering (Hardware Track)
The University of South Alabama