Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Hendrix

Helpdesk Agent
Virginia Beach,VA

Summary

Articulate helpdesk agent with over 3 years of finding effective solutions to technical, military financial and administrative issues through troubleshooting and issue analysis.

Overview

8
8
years of professional experience

Work History

Helpdesk Agent

United States Coast Guard
Cheseapeak, VA
08.2020 - Current
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted in-depth financial and issue resolution research to address customer concerns.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

Helpdesk Agent

Strategic Data Services
Virginia Beach, VA
08.2019 - 06.2020
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

Infantryman (11B)

United States Army
Fort Drum, New York
04.2014 - 07.2019
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Led fire team during infantry dismounted battle drills and situational training exercises.

Education

Bachelor of Science - History

Ferrum College
Ferrum, VA
05.2013

Skills

  • Collaborative Team Player
  • Training Material Development
  • Reading Technical Manuals
  • Microsoft Windows and Office
  • Organizational Skills
  • Resolving Problems and Incidents
  • Printers and Peripherals
  • Customer Communication and Empathy
  • Incoming Call Management

Timeline

Helpdesk Agent

United States Coast Guard
08.2020 - Current

Helpdesk Agent

Strategic Data Services
08.2019 - 06.2020

Infantryman (11B)

United States Army
04.2014 - 07.2019

Bachelor of Science - History

Ferrum College

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