John Hutchins
Fairfield,Ohio
Summary
Support Engineer skilled in technical troubleshooting and customer engagement, dedicated to improving support quality through collaboration and process optimization. Proven success in resolving complex issues and enhancing operational efficiency, resulting in increased customer satisfaction and project outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TECHNICAL SUPPORT ENGINEER/SALES ASSOCIATE
Ritron Inc.
Carmel, IN
03.2022 - 02.2026
- Resolved complex technical issues to enhance customer satisfaction
- Streamlined support processes, improving response times and overall efficiency
- Proactively identified opportunities for process improvements to enhance overall support quality
- Created sales presentations that highlighted membership benefits and addressed objections to close sales
ELECTRICAL ENGINEER
AMPG
Zionsville, Indiana
03.2020 - 02.2022
- Improved electrical system efficiency by designing and implementing advanced power distribution networks
- Collaborated with multidisciplinary teams to develop innovative solutions for complex engineering challenges, improving project outcomes and team synergy
- Enhanced safety measures in designs by analyzing potential risks and implementing preventative strategies, resulting in increased compliance with safety standards
ELECTRICAL ENGINEER
Los Alamos National Laboratory
West Lafayette, Indiana
08.2019 - 05.2020
- Developed technical specifications and documentation for engineering projects.
- Developed catalog system to streamline inventory management
- Protected sensitive project information by maintaining confidentiality under NDA
FIELD ENGINEER
WBAA
West Lafayette, Indiana
05.2019 - 08.2019
- Managed field installations and maintenance of communication systems.
- Investigated and analyzed root causes of system failures, implementing corrective actions to prevent recurrence
Education
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING TECHNOLOGY, Business, Acting
Purdue University
West Lafayette, IN05-2020
Skills
- Technical troubleshooting
- SaaS expertise
- Debugging techniques
- Technical documentation
- Data analysis
- Problem solving
- Customer engagement
- Program evaluation
- PCB layout design
Certification
OSHA 10-Hour
Coding
- MatLab
- C, C++
- Java
- Assembly
- Node Red
Software
- AutoCad (Revit)
- Solid Works
- Solid Edge
- Microsoft Suite
Timeline
TECHNICAL SUPPORT ENGINEER/SALES ASSOCIATE
Ritron Inc.
03.2022 - 02.2026
ELECTRICAL ENGINEER
AMPG
03.2020 - 02.2022
ELECTRICAL ENGINEER
Los Alamos National Laboratory
08.2019 - 05.2020
FIELD ENGINEER
WBAA
05.2019 - 08.2019
BACHELOR OF SCIENCE - ELECTRICAL ENGINEERING TECHNOLOGY, Business, Acting
Purdue University