Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Hutchins

Carmel

Summary

Collaborative Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer/Sales Associate

Ritron Inc.
Carmel, IN
03.2022 - Current
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.

Electrical Engineer

AMPG
03.2020 - 02.2022
  • Improved electrical system efficiency by designing and implementing advanced power distribution networks.
  • Optimized energy consumption in projects by incorporating renewable energy sources and smart grid technologies.
  • Collaborated with multidisciplinary teams to develop innovative solutions for complex engineering challenges.
  • Enhanced safety measures in designs by thoroughly analyzing potential risks and implementing preventive strategies.

Electrical Engineer

Los Alamos National Laboratory
08.2019 - 05.2020

Created a catalog system

Under a NDA to discuss further

Field Engineer

WBAA
05.2018 - 08.2019
  • Integrated and tested digital system, converted from analog, for massive upgrade of network.
  • Determined root cause and provided corrective action to prevent future failures through investigation and analysis.

Education

Bachelor of Science - Electrical Engineering Technology

Purdue University
West Lafayette, IN
05.2020

Skills

  • Product Sales
  • Order Processing
  • Contract Preparation
  • Technical Support
  • Troubleshooting
  • Time management
  • Experience in C, Python, Matlab, Node Red, AHDL, VHDL, LabVIEW

Timeline

Technical Support Engineer/Sales Associate

Ritron Inc.
03.2022 - Current

Electrical Engineer

AMPG
03.2020 - 02.2022

Electrical Engineer

Los Alamos National Laboratory
08.2019 - 05.2020

Field Engineer

WBAA
05.2018 - 08.2019

Bachelor of Science - Electrical Engineering Technology

Purdue University
John Hutchins