Summary
Overview
Work History
Education
Skills
Extracurriculars
Timeline
Hi, I’m

John Jacobs

Wheaton,United States
John Jacobs

Summary

Highly personable and collaborative technician with extensive experience in both remote and in-person support, ranging from running every cable to programming every in-house system. Fantastic with troubleshooting, time management, multi-tasking, personal networking, breaking down complex issues for clients, and using the Oxford Comma. Excellent verbal and written communication skills, and I thrive in the trial-by-fire of installing and supporting technologies I've never interacted with previously.

Overview

22
years of professional experience

Work History

Shartega IT

Service Desk Technician
10.2020 - Current

Job overview

  • Management of user accounts, firewalls, antivirus, phones, network switches, and security systems for large client base.
  • Windows 7/10 support in networked environments; monitoring, diagnosis, repair and preventative maintenance.
  • Development, testing and implementation of new solutions/workflows found during troubleshooting.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Processes over 60 support requests weekly for technical assistance on wide range of issues.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.

All-Pro Technologies, Inc

IT Project Manager
10.2016 - 03.2020

Job overview

  • Installed all infrastructure and programmed systems for IP and POTS-based telephony, access control, video surveillance (coaxial and networked), intercom systems and security systems.

  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Led and managed staff of four team members engaged in administering complex IT infrastructure.
  • Developed project plans identifying key issues, approaches and performance metrics.

American RFID Solutions

System Engineer
07.2013 - 03.2014

Job overview

  • Soldered, optimized, installed, configured, tested, and maintained network + antenna infrastructure for asset tracking purposes.
  • Traveled internationally to client sites and maintained relationships with on-site users and managers.

DuPage County Board

Political Candidate
01.2019 - 11.2020

Job overview

  • Ran for DuPage County Board in District 4
  • Created PAC, knocked doors, distributed literature and yard signs, created website, attended events and debates, and cooperated with other candidates both in- and outside of District 4.
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Attended legislative and regulatory hearings to report information.
  • Criticized and commented on political issues in public media forums to highlight policies and sway opinion.
  • Analyzed policy to review selected operations, programs and practices using data-driven approach to identify areas of concern and devise improvements.

Lucky Strike Entertainment

Expo/Busser
01.2015 - 01.2016

Job overview

  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Provided attentive service and proactively assessed guest needs.

Knockout Kid

Drummer
04.2010 - Current

Job overview

  • Promoted musical career by maintaining social media presence.
  • Punctually attended practices monthly.
  • Worked on international tours, recordings and videos, both performing and directing.
  • Practiced individually and with ensembles regularly to develop consistent excellence of execution.
  • Designed marketing material and social media posts to promote musical performances.
  • Regularly requested to fill in for other artists' drummers.

Education

College of DuPage
Glen Ellyn, Illinois

Some College (No Degree)

Skills

  • Networking Infrastructure / Config / Troubleshooting
  • Support Ticket Management and Accountability
  • Active Directory / Azure Active Directory
  • Microsoft Windows and O365 Suite
  • M365 Services (Exchange, Teams, Intune, OneDrive, MDM)
  • Server-based services (DHCP, IIS, Virtualization)
  • End User Support and Triage/Troubleshooting
  • Customer Communication and Empathy
  • Familiarity with programming and scripting
  • Proactive, organized, self-manageable and highly adaptive

Extracurriculars

  • Game production: writing, modeling, animating, programming.
  • Animal fostering: baby cats/dogs that need to be bottle-fed, or adults. Sometimes both at the same time.
  • Music production: electronic music, acoustic music, sound effects, podcast introductions.
  • Streaming: full rig for gaming or for live music production.

Timeline

Service Desk Technician

Shartega IT
10.2020 - Current

Political Candidate

DuPage County Board
01.2019 - 11.2020

IT Project Manager

All-Pro Technologies, Inc
10.2016 - 03.2020

Expo/Busser

Lucky Strike Entertainment
01.2015 - 01.2016

System Engineer

American RFID Solutions
07.2013 - 03.2014

Drummer

Knockout Kid
04.2010 - Current

College of DuPage

Some College (No Degree)

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John Jacobs