John Jacoby
YORK,PA
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Continuously striving to bring value to IT customers and exceed their expectations. Enjoys working with customers, teams, and leadership in a service-oriented growing organization.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Manager IT Operations
WellSpan Health
01.1996 - Current
- Plans, organizes and sustains production operations of enterprise data centers and IT closets
- Develops IT personnel activities and processes to provide highly available IT operations, facilities and event management support
- Provides guidance and oversight during unplanned service outages
- Prepares and meets budgets for staffing, training, operational and capital expenses
- Selects and coordinates IT facility systems vendor activities
- Provides compliance through governance of IT procedure implementations and changes
- Protects data from physical and electronic threats
- Developed detailed plans based on broad guidance and direction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Supervisor Computer Services
WellSpan Health
01.1988 - 01.1996
- Provided advanced technology administration support for server operating systems and storage environments
- Recruited, trained, assigned and evaluated technical system administrative staff
- Resolved production technical issues
- Advised on change implementation planning and activation
- Performed system administrator duties on critical clinical and financial systems
- Supervised after hours first and second level HelpDesk activities
- Developed models for production system support requirements, production control team and production turnover
- Managed code updates and system administrative functions for Cerner and Lawson products
- Documented system processes and procedures
Communication Specialist
York Hospital
01.1987 - 01.1988
- Determined and established network configurations
- Installed and maintained network and peripheral devices
- Performed analysis for changes and problem resolution
Electronic Warfare Systems Technician
U. S. Air Force
01.1980 - 01.1987
- In-flight operation and maintenance of computer and electronic systems
- Operated wide array of electronic diagnostic and repair equipment
- Supervised and evaluated senior level technicians
- Lead technical flight crew during missions and ground readiness operations
- Excelled in computer, electronic, logic theory, and application training
- Top Secret security clearance
Education
Associate of Applied Science - Electronic Engineering Technology
Community College of The Air Force
Omaha, NE01.1987
Non-Commissioned Officer Leadership -
US Air Force
01.1986
Advanced Computer and Airborne Technical School -
US Air Force
01.1983
Electronic Warfare Systems Technician School -
US Air Force
01.1981
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Regulatory compliance
- Positive attitude
- Process improvement
Accomplishments
- Achieved five Health System and six hospital mergers by completing initial IT assessments, presenting recommendations and implementing IT solutions with accuracy, on time and within budget.
Training
- Incident Command Systems for HealthCare, FEMA
- National Incident Management System (NIMS), FEMA
- Incident Command Structure for Single Resources and Initial Action Incidents, FEMA
- National Response Framework, FEMA
- How to Win Friends and Influence People, Dale Carnegie
- Cerner Millennium Bridge Strategy, WellSpan Health
- Project Management Training, WellSpan Health
- Millennium Technical Fundamentals, WellSpan Health
- Management Leadership Series, WellSpan Health
- No Longer Business as Usual Inside the White Space, AFCOM
- System and Database Admin, Lawson
- Unicenter TNG II - Console, Computer Associates
- Implementing Workload management, Computer Associates
- Supporting Microsoft Windows, DECUS
- Pathworks Advance Configurations, DECUS
- Performance and System Management, EPIC
- Leadership Training, Budget Training, York Health System
- Keys to Managerial Effectiveness, ECI
Certification
- ITIL Version 3 Foundations
Timeline
Manager IT Operations
WellSpan Health
01.1996 - Current
Supervisor Computer Services
WellSpan Health
01.1988 - 01.1996
Communication Specialist
York Hospital
01.1987 - 01.1988
Electronic Warfare Systems Technician
U. S. Air Force
01.1980 - 01.1987
Non-Commissioned Officer Leadership -
US Air Force
Advanced Computer and Airborne Technical School -
US Air Force
Electronic Warfare Systems Technician School -
US Air Force
Associate of Applied Science - Electronic Engineering Technology
Community College of The Air Force