John Jefferson Hope
9415 Mulberry Path, San Antonio,TX
Summary
Driven Area Sales Manager with 20 + years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Sales Manager
Century Communities
12.2023 - 04.2025
- Oversaw and managed 6-7 communities, setting a San Antonio Division record for total sales and revenue in FY2024.
- Directed monthly sales performance tracking by representative and community, ensuring margin goals and business objectives were met.
- Collaborated with leadership to develop annual business plans for net sales and revenue.
- Partnered with the Marketing Director to optimize geofencing, signage placement, website and MLS accuracy, and overall digital presence.
- Maintained CRM (Salesforce), Lasso, and Newstar integrity through daily activity tracking and weekly compliance reviews.
- Provided team leadership, sales training, and mentorship, including shadowing and leading buyer presentations.
- Conducted sales rallies and developed training agendas to improve performance and alignment.
- Led hiring, onboarding, and skill development for all new community sales managers and agents in the division.
- Managed backlog tracking and collaborated with outside lenders to ensure successful closings.
- Spearheaded pricing strategy calls to drive sales of Quick Move-In Homes, especially in underperforming communities.
- Selected and planned spec homes, including interior/exterior packages and upgrades.
- Ensured homes were turnkey-ready by walking completed specs and creating punch lists.
- Achieved a 97.1% customer satisfaction rating, placing the division in the top 5 nationally on Eliant Surveys.
- Led weekly community team meetings with construction to ensure model and community presentation standards were met.
- Coordinated quarterly recognition programs for net sales, revenue, and customer satisfaction.
- Provided regular updates on loan options, forward commitments, and buyer incentives.
- Organized secret shops and participated in national leadership calls to align with broader company strategy.
- Cultivated a strong sales team culture through goal clarity and a positive, motivating environment.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Led sales region to increase sales and boost team morale.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Area Sales Manager
View Homes
03.2020 - 11.2023
- Led, coached, and mentored sales teams through the COVID-19 pandemic, maintaining strong performance and low attrition.
- Developed and implemented strategies that raised Eliant Survey scores from 82% to 94% within eight months.
- Recruited, hired, and trained all new sales team members.
- Organized team walks and quality inspections to ensure homes were orientation-ready.
- Managed all sales from initial contact through closing, closely monitoring lender updates and cancellations.
- Collaborated with marketing on promotions, MLS listings, and website accuracy.
- Recognized as 'Manager of the Year' in 2021, an award voted on by all employees.
New Home Sales Consultant
Bella Vista Homes
08.2015 - 03.2020
- Responsible for driving new home sales through effective marketing and lead generation strategies.
- Promoted the community and surrounding area to prospective buyers, highlighting local amenities and lifestyle benefits.
- Generated leads through referrals, networking, and social media outreach.
- Conducted timely follow-up with prospective buyers to convert leads into sales.
- Assessed client needs and provided tailored guidance throughout the home buying process.
- Built and maintained strong relationships with realtors and brokers to support ongoing business growth.
- Created a welcoming, service-oriented environment, fostering a culture of hospitality.
- Utilized social media and community engagement to enhance brand visibility.
- Recognized for top sales and closings in 2016 and 2018; ranked 2nd company-wide in 2019.
New Home Sales Consultant
Armadillo Homes
08.2013 - 08.2015
- Drove new home sales by effectively marketing properties and community features.
- Generated leads through networking, referrals, and outreach strategies.
- Followed up with prospective buyers to understand their needs and guide them through the process.
- Assisted clients in identifying goals and provided tailored information to support their search.
- Built and maintained strong relationships with realtors, brokers, and industry partners.
- Maintained consistent communication with active leads.
- Leveraged social media and professional networks to promote the community and brand.
General Manager / Area Manager
Gold’s Gym
06.2007 - 08.2013
- Managed operations for multiple locations, overseeing P&L reports, staffing (75+ employees), and sales growth.
- Increased profitability by over $500K EBITDA across underperforming locations.
- Led membership sales, marketing initiatives, and staff development.
Senior Membership Advisor
Gold’s Gym
03.2010 - 06.2010
Membership Advisor
Spectrum Athletic Clubs
09.2009 - 03.2010
Senior Store Manager / Store Manager
General Nutrition Center
01.2002 - 01.2007
Personal Trainer / Fitness Consultant
Racquetball and Fitness Clubs
01.2001 - 01.2002
Education
No Degree - Kinesiology / Exercise Science
Southern Illinois University
Carbondale, IL05-1999
Associate of Applied Science - Kinesiology/Exercise Science
General John A Logan College
Carterville, IL05-1997
High School Diploma - undefined
Carbondale Community High School
Carbondale, IL01.1995
Skills
- New Home Sales & Marketing
- Margins Analysis and Business Plan Progress
- Sales Team Leadership & Training
- CRM Management (Salesforce)
- Virtual Sales Presentations
- Market Analysis & Forecasting
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
- Customer Relationship Management
- Contract Negotiation
- Value-Based Selling
- Cross-functional Team Collaboration
- Competitor tracking
- Sales team supervision
- Sales training
- Sales tracking
- Closing strategies
- Pipeline management
- Sales presentations
- Relationship building
- KPI tracking
- Contract review
Certification
- Former ACE & NSCA Certified Personal Trainer
- 8 Years as NSCA Certified Nutritionist
Hobbies and Interests
- Health and Fitness
- Prep Coach & Nutritionist
- Gunsmithing and USPSA Shooting Competitions
- Hiking
- Dog Training
- Family Time
References
- Eric Runge, Division President, Century Communities, (210) 379-5112
- James Smothers, VP of Sales, Bella Vista Homes, (210) 387-9801
- Ryan Jeter, VP of Sales & Marketing, View Homes, (210) 255-7710
- Isabel Hererra, Community Sales Manager, Meritage Homes, (210) 993-3097
2021 View Homes Company Manager of the Year
Voted upon by all company employees
Timeline
Area Sales Manager
Century Communities
12.2023 - 04.2025
Area Sales Manager
View Homes
03.2020 - 11.2023
New Home Sales Consultant
Bella Vista Homes
08.2015 - 03.2020
New Home Sales Consultant
Armadillo Homes
08.2013 - 08.2015
Senior Membership Advisor
Gold’s Gym
03.2010 - 06.2010
Membership Advisor
Spectrum Athletic Clubs
09.2009 - 03.2010
General Manager / Area Manager
Gold’s Gym
06.2007 - 08.2013
Senior Store Manager / Store Manager
General Nutrition Center
01.2002 - 01.2007
Personal Trainer / Fitness Consultant
Racquetball and Fitness Clubs
01.2001 - 01.2002
High School Diploma - undefined
Carbondale Community High School
No Degree - Kinesiology / Exercise Science
Southern Illinois University
Associate of Applied Science - Kinesiology/Exercise Science
General John A Logan College