John Jenkins
Mechanicsville,VA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Sandra Jenkins LCSW
03.2016 - Current
- Provided onsite technical support of hardware/software for laptop workstations
Electrician
Self-employeed
01.2010 - Current
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Painting Assistant
Jenkins Painting
10.2003 - 12.2009
- Preparing and painting of indoor and outdoor residential surfaces
- Material pickup
IT Support Specialist
Bank of America
11.1998 - 08.2003
- Provided over-the-phone technical support of Windows 2000 workstations on Novell network
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
Lee-Davis High School
Mechanicsville, VA06.1993
Skills
- Software Installation
- Printer troubleshooting
- Technical Troubleshooting
- Technical Support
- Ticket management
- Network diagnostics
- Windows 10
- LAN/WAN
- TCP/IP
- Hardware and Software Repair
Certification
CompTIA A+ Certification
Timeline
IT Support Specialist
Sandra Jenkins LCSW
03.2016 - Current
Electrician
Self-employeed
01.2010 - Current
Painting Assistant
Jenkins Painting
10.2003 - 12.2009
IT Support Specialist
Bank of America
11.1998 - 08.2003
High School Diploma -
Lee-Davis High School