John Johnson
Jacksonville,Florida
Summary
Versatile customer service and skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 5 years of experience working in customer service.
Overview
4
4
years of professional experience
Work History
Communications Escalations Manager
SoFi
Jacksonville, FL
06.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided support to team members by addressing inquiries and effectively resolving complex issues.
- Communicate with cross-functional teams in an effective and empathetic manner with ongoing issues and/or solutions.
- Provided support to trainer during training sessions for Account Managers and EXL Account Managers as SME
Member Service Representative
SoFi
Jacksonville, FL
11.2021 - 06.2022
- Offers exceptional customer service and utilized knowledge in multiple SoFi Products
- Receives inbound and performed outbound calls to assist members resolve account problems and navigate internal systems to handle routine needs.
- Cross-trained in Banking, Invest, Personal Loan, Floor Walking, and Social Media in order to provide skilled assistance for customer-facing teams.
- Assist in developments with new team members to help motivate and give guidance.
Overnight Supervisor
Lowe's
Camden, Georgia
06.2020 - 11.2021
- Lead a team responsible for critical processes including receiving, stocking, and deliveries
- Collaborating with front-end and back-end operations associates to ensure items are adequately stocked
- Assign personnel to established work areas or project duties
- Coaching employees on safe behaviors and monitoring efficiency
- Following proper lifting regulations to ensure appropriate moving and placement of merchandise
- Managed scheduling for associates in my designated area of responsibility.
Education
Business
Valdosta State University
05.2018
Sports Management
University of West Georgia
05.2015
Skills
- Understanding Customer Needs
- De-escalation Techniques
- Calm and Professional Under Pressure
- Brand building and awareness
- Accountable
- Team-Oriented and Cooperative
- Efficient and Detail-Oriented
- Time Management
- Multitasking and Prioritization
Timeline
Communications Escalations Manager
SoFi
06.2022 - Current
Member Service Representative
SoFi
11.2021 - 06.2022
Overnight Supervisor
Lowe's
06.2020 - 11.2021
Business
Valdosta State University
Sports Management
University of West Georgia
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