John Johnson
Cleveland,OH
Summary
Dynamic and results-driven professional with a proven track record at Whistle Car Wash, excelling in operations management and customer service. Skilled in staff training and development, I enhanced team performance and customer satisfaction, achieving a remarkable wash to membership sale ratio. Committed to quality control and effective problem resolution.
Overview
5
5
years of professional experience
Work History
Car Wash Supervisor
Whistle Car Wash
10.2024 - Current
Addressed problems promptly to ensure members could access services and conducted routine maintenance on machines.
Maintain single wash to membership sale ratio between one and ten.
Monitored team performance to meet customer expectations.
Guest Service Associate
Towne Park
06.2023 - 09.2024
Managed vehicle and parking needs for arriving guests.Sustained performance in demanding conditions for prolonged periods.Worked effectively in diverse environments Maintained high standards of vehicle security.
Goodwill Associate
Goodwill
06.2020 - 12.2022
Ensured efficient workflow by categorizing and storing items appropriately.
Oil Change Technician
Take 5 Oil Change
06.2021 - 06.2022
Ensured excellent customer service to encourage repeat business.
Boosted customer satisfaction through effective sales of parts and filters.
Education
GED -
Pearson
Cleveland Ohio 06.2025
Skills
- Staff training and development
- Operations management
- Sales and marketing
- Employee scheduling
- Customer retention strategies
- Environmental compliance
- Car wash chemicals expertise
- Customer service
- Teamwork and contribution
- Customer Service-oriented
- Relationship building
- Flexible work schedule
- Professional appearance
- Quality control
- Inventory monitoring
- Sales and upselling
- Maintenance requests
- Positive attitude
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Adaptability and flexibility
- Problem resolution
- Team building
- Scheduling and coordinating
Timeline
Car Wash Supervisor
Whistle Car Wash
10.2024 - Current
Guest Service Associate
Towne Park
06.2023 - 09.2024
Oil Change Technician
Take 5 Oil Change
06.2021 - 06.2022
Goodwill Associate
Goodwill
06.2020 - 12.2022
GED -
Pearson
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