John Jolley
Spartanburg,SC
Overview
5
5
years of professional experience
Work History
Lane Technician
Wade Hampton Lanes
Taylors, SC
11.2023 - 01.2025
- Performed preventive maintenance tasks on all components of the lane system including lubrication and replacement of worn out parts.
- Tested newly installed parts for proper functioning before putting them into use.
- Maintained accurate records of all repairs performed on lanes, pinsetters and other equipment.
- Replaced worn out parts on lane machines such as bumpers and rails.
- Planned work procedures using charts, technical manuals and experience.
- Responded quickly to emergency repairs when needed within specified time frames.
- Calibrated scoring systems to ensure accuracy in scores.
- Utilized hand tools such as hammers, wrenches and screwdrivers to perform minor repairs on lane machines.
- Conducted regular inspections of pinsetters, pin decks and other components of the lane system.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Updated and maintained databases with current information.
Delivery Driver
Marco's Pizza
Spartanburg, SC
02.2023 - 09.2023
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Ensured accurate completion of all paperwork associated with deliveries.
- Kept accurate logs of all deliveries and trips.
- Utilized street maps to plan and determine most efficient routes.
- Handled merchandise in accordance with product handling standards.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
Spartanburg, SC
02.2022 - 12.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed day-to-day duties accurately and efficiently.
Assistant Store Manager
Rose's Express
Spartanburg, SC
01.2020 - 01.2022
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Maintained a safe working environment by enforcing safety regulations.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on store policies, procedures and customer service standards.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
GED -
Spartanburg County Adult Education
Spartanburg, SC03-2023
Serv-Safe Certification - Food/Beverage Service Industry
Serv-Safe Certification/Zaxby's Corporate Training
Spartanburg, SC01-2022
Skills
- Equipment maintenance
- Preventive maintenance
- Troubleshooting techniques
- Record keeping
- Scoring calibration
- Technical documentation
- Customer service
- Inventory management
- Employee training
- Team leadership
- Conflict resolution
- Time management
- Data entry
- Staff scheduling
- Workplace safety
- Staff management
- Teamwork
- Operational efficiency
- Safety compliance
- Quality assurance
- Effective communication
- Restaurant operations
- Maintain food safety
- ServSafe food manager
- Food preparation
- Food safety compliance
- Dietary restrictions
- Quality control
- Employee coaching
- Operations management
- Scheduling staff
- Multitasking capacity
- Managing reservations and large parties
Timeline
Lane Technician
Wade Hampton Lanes
11.2023 - 01.2025
Delivery Driver
Marco's Pizza
02.2023 - 09.2023
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
02.2022 - 12.2022
Assistant Store Manager
Rose's Express
01.2020 - 01.2022
GED -
Spartanburg County Adult Education
Serv-Safe Certification - Food/Beverage Service Industry
Serv-Safe Certification/Zaxby's Corporate Training