John Jones
West Milford,NJ
Summary
Results-driven Network Engineer with [10] years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Network Engineer
United Parcel Service, UPS
01.2015 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Maintained optimal network performance by performing network monitoring and analysis.
- Provided assistance to network users regarding troubleshooting and procedures.
- Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.
- Managed the design installation, and Management of organization-wide, local area network, wide area network, network segment, and internet system.
- Advised staff on effective utilization of existing network resources and tools.
- Analyzed network components to identify beneficial improvements.
- Effectively resolved routing issues on multiple UPS facilities globally.
- Managed traffic routing within UPS.COM
Senior Computer Operator
United Parcel Service, UPS
01.2005 - 12.2014
- Monitored systems in operation and quickly troubleshot errors.
- Responsible for supporting the UPS Global Network in a z/OS environment made up of 28 logical (lpar's), monitoring various applications, databases, and all production batch, development and backup jobs executing on the mainframe as needed.
- Ensure SLA's are meet for daily systems workflows, fix job abends, coordinate restarts, engadge application support and escalate to management as needed.
- Review change management request on a weekly basis and create a weekend report chronologically listing changes requiring Computer Operations intervention for all technicians to follow.
- Perform initial program loads (IPL's) and system recycles during scheduled mainframe system maintenance windows and/or emergency situations.
- Provide detailed documentation of all system, network, production and application issues.
Education
Certificate
Fairleigh Dickinson University, Computer Career
Paramus, NJ12.2004
Computer Networking And Telecommunications
Metropolitan Technical Institute, Computer Career
Fairfield, NJ11.2001
Skills
Microsoft Office
Cisco Networking
Network Troubleshooting
Computer Networking
Data Center Support
Router/Switch Management
Helpdesk Support
Network Support
Cisco IOS
Leadership and Teamwork
Mainframe
MVS
Z/OS
JES2
OS/390
Vendor Management
ITIL
SERVERS
JCL
Cloud Computing
Certification
A+ Computer Technician
Timeline
Network Engineer
United Parcel Service, UPS
01.2015 - Current
Senior Computer Operator
United Parcel Service, UPS
01.2005 - 12.2014
Certificate
Fairleigh Dickinson University, Computer Career
Computer Networking And Telecommunications
Metropolitan Technical Institute, Computer Career