Provided operational and administrative support for IT team activities in a remote environment.
Supported coordination of assigned tasks by helping track progress and follow-ups with team members.
Assisted in communication of updates between team members to support ongoing operational activities.
Helped maintain structured documentation for routine IT support workflows and internal processes.
Configured and maintained network hardware, software, and security protocols to ensure continuous uptime and support seamless remote operations for distributed IT teams.
Network engineer
Cloud88Inc
West Windsor, New Jersey
07.2023 - 06.2024
Monitored enterprise network systems and responded to alerts using SolarWinds Orion, ensuring timely identification and escalation of incidents.
Logged, tracked, and managed incident tickets in ITSM tools, maintaining accurate documentation and supporting SLA compliance.
Coordinated with network and infrastructure teams during Incident resolution, providing updates and assisting in prioritization of critical issues.
Assisted in troubleshooting network-related issues (connectivity, VPN, DNS, latency) and escalating complex problems to senior engineers.
Used Cisco Prime Infrastructure and Palo Alto Panorama to monitor system performance and support operational reporting.
Collaborated with cross-functional teams to improve incident resolution workflows and communication efficiency.
Intern
South Central Railway
Hyderabad, Telangana
06.2019 - 08.2019
Gained hands-on exposure to the implementation of the Train Collision Avoidance System (ICAS) in a real-world railway environment.
Observed and assisted in the operation of key components, including SM panels and RF tags, under the guidance of experienced railway engineers.
Developed an understanding of railway signaling systems, safety protocols, and real-time communication between onboard and trackside equipment.
Documented system workflows and analyzed operational behavior to better understand safety and efficiency measures.
Education
Master of Science - Information Technology
Indiana Wesleyan University
Marion, IN
08-2027
Master of Science - Electrical Engineering
University of New Haven
West Haven, CT
05-2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
Osmania University
Hyderabad, Telangana, India
09-2020
Skills
Project planning
Teamwork and collaboration
Organizational skills
Microsoft office
Microsoft Project
JIRA
Asana project tracking
Agile and scrum methodology
Matlab and simulink
Embedded systems
Timeline
Network Engineer
Avalanche Technologies LLC
07.2024 - 03.2025
Network engineer
Cloud88Inc
07.2023 - 06.2024
Intern
South Central Railway
06.2019 - 08.2019
Master of Science - Information Technology
Indiana Wesleyan University
Master of Science - Electrical Engineering
University of New Haven
Bachelor of Science - Electrical, Electronics And Communications Engineering