JOHN E. PARSONS
North Ridgeville,Ohio
Summary
Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with 24 years of industry experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Momentum Telecom-Network/Voice Network Engineer
Momentum Telecom Inc.
Birmingham, AL
07.2017 - 07.2024
- PBX, HPBX, phone systems, Cloud, Data, Voip
- Configured and maintained voice network components, such as routers, switches, firewalls, and gateways.
- Developed and implemented strategies for maintaining high availability of voice networks.
- Monitored performance of the voice network to ensure quality standards are met.
- Diagnosed complex technical issues related to Voice over IP applications and services.
- Analyzed system logs to identify potential problems with the voice network infrastructure.
- Provided technical guidance on implementing new technologies in the voice network environment.
- Performed upgrades to existing hardware and software components in order to maintain optimal performance levels.
- Resolved customer complaints regarding VoIP services by troubleshooting issues related to call routing or audio quality problems.
- Ensured compliance with industry regulations relating to data security in a Voice Network environment.
- Maintained detailed documentation regarding all changes made to the company's Voice Network infrastructure.
- Collaborated with other team members in order to develop solutions that meet customer requirements.
- Worked closely with vendors in order to resolve any compatibility issues between their products and our own VoIP systems.
- Participated in customer meetings in order to discuss new product features or enhancements requested by clients.
- Deployed patches or fixes when needed in order to ensure ongoing stability of the Voice Network environment.
- Supported end-users with network and device troubleshooting and diagnosis.
- Coordinated hardware and software installations.
- Worked overtime to respond to emergencies and fix unsafe conditions.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
Field Network Engineer
Cox Communications
Parma, OH
09.2000 - 05.2017
- Planned network installations - review plans and technical specifications
- Running of cat5e, cat6 cables (low and high voltage)
- Installation of telecommunications equipment, establishing connection/integration, and testing
- Fiber optic cable and splicing
- Remote access tools
- Circuits and other miscellaneous equipment, T1 Lan/Wan
- Wire shark performance monitoring tool
- Assisting with supervision of other employees to assist management
- Training of new employees
- Provided timely and high level of customer service
- Management of ingress and resolution teams to assist with employee engagement and opportunity for others
- Maintained a high level of aptitude
- Industry regulations
- Environmental concerns
- OHSA and Other Industry Codes/Standards
- Legal Regulations
- Remote Ssh into routers, 48 port 24 port POE, and non POE switches updating firmware patches
- Plan, design, troubleshoot, and oversee construction and maintenance of telecommunications networks and equipment used for telephone, voicemail, PBX, video or data communications
- Provide high level support and disaster recovery expertise
- Provide complete routine maintenance on company devices such as routers, switches, and complex telephone systems
- Perform root cause analysis on complex communication issues and research methods to increase connectivity efficiency
- Analyze networks and databases to ensure data security and minimize risks of data loss or intrusion.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Monitored network performance and troubleshooted any issues that arose.
- Assisted in the design of local area networks and wide area networks.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Conducted regular system audits to ensure compliance with established standards.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Monitored system performance to promote network speed, availability and reliability.
- Replaced faulty or damaged network hardware components to improve performance.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Performed preventive maintenance of networking hardware and related software.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Assisted various departments in maintaining network security by configuring remote routers and firewalls.
Education
Master Tech -
NCTI Jones
Ohio06.2005
Skills
- Mircosoft teams scripting powershell
- Proficient in utilizing telecommunications equipment including a Fluke Meter, JDSU Meter, Trilithic Meter, Fusion splicer, oscilloscope, light meter
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- IT skills firewalls, VPN, routing, trunking, VLAN changes rack mounting and d/c back up, fax machines, credit card machines and wireless AP,s alarm systems
- Preventive Maintenance
- Field Installation
- System Testing
- Requirements Gathering
- High-Speed Internet Repair
- Equipment Installation
- Structured Cabling and Wiring
- Troubleshooting and Diagnosis
- Performance Testing
- Equipment Maintenance
- User Support
- Technical Documentation
- Technical Troubleshooting
- Project Planning
- Device Configuration
- Routine Inspections
- Timely Project Completion
Certification
- ADTRAN ATSP License - 2020
- ADTRAN SIP to TDM License - 2020
- ADTRAN Wireless License - 2020
- Mater tech License - 2005
Timeline
Momentum Telecom-Network/Voice Network Engineer
Momentum Telecom Inc.
07.2017 - 07.2024
Field Network Engineer
Cox Communications
09.2000 - 05.2017
Master Tech -
NCTI Jones
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