John Juarez
Atlanta,GA
Summary
Results-driven professional specializing in conflict resolution, training, and coaching. Proven track record in creating innovative programs that enhance team performance and elevate client satisfaction through strategic communication and planning.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Center Director
Crayon Shack
Mt. Juliet, TN
04.2014 - 12.2025
- Led recruitment, hiring, training, and supervision of staff to build a skilled and effective team.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Designed and implemented training programs to enhance staff skills and improve service delivery.
- Conducted regular staff meetings to discuss department objectives and goals.
- Fostered a collaborative team environment by encouraging open communication and shared decision-making.
- Established open communication channels among staff, children, and families to strengthen relationships and improve service delivery.
- Established policies and procedures related to center operations.
- Executed strategic plans to optimize organizational effectiveness and align operations with mission goals.
- Developed innovative programs tailored to meet diverse needs of children and families.
- Resolved customer complaints in an effective manner while maintaining quality standards.
Education
Associate of Arts - Liberal Arts And Humanities
ECC
Buffalo05-2010
High School Diploma -
Weston Collegiate Institute
Toronto04-2001
Skills
- Staff management and leadership
- Project management
- Problem solving and conflict resolution
- Training and coaching
- Program management
- Curriculum design
- P&L administration
- Business growth initiatives
- Financial management
- Staff scheduling and payroll administration
- Customer relations
- Budgeting and cost control
- Teamwork and team building
- Vendor management
- Strategic planning
Languages
Spanish
Native/ Bilingual
Certification
Google Project Management Professional Certificate
Timeline
Center Director
Crayon Shack
04.2014 - 12.2025
Associate of Arts - Liberal Arts And Humanities
ECC
High School Diploma -
Weston Collegiate Institute