RICHARD DEVICO
La Mesa
Summary
Dynamic Center Director with a proven track record at Octapharma Plasma, excelling in budget management and team leadership. Enhanced operational efficiency and donor satisfaction through strategic planning and staff development. Successfully opened a new center, optimizing resource allocation and boosting employee morale, resulting in improved KPIs and donor retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Center Director
Octapharma Plasma
San Diego
03.2022 - Current
- Oversee daily operations ensuring compliance and efficiency and improved KPIs
- Lead team of 40+ staff members - Increased productivity - Team management - Addressed staff concerns - Boosted employee morale
- Manage budget and resources - Optimized cost-efficiency - Financial planning - Mitigated financial risks - Achieved fiscal targets
- Ensure donor satisfaction and safety - Enhanced donor retention - Customer service - Handled donor feedback - Improved donor experience
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Opened a new center, interviewing and hiring all staff from medical to lab personnel.
- Facilitated staff training plans, driving accountability for meeting deadlines.
- Managed daily operations, ensuring compliance with regulations and company policies, enhancing efficiency.
- Adjusted schedules to meet business needs, balancing labor and profitability, improving resource allocation.
Assistant Manager
BioLife Plasma
Lemon Grove
09.2021 - 03.2022
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on operational procedures and customer service practices.
- Coordinated scheduling for staff to align with operational needs and peak times.
- Implemented training programs for new hires to enhance skills and knowledge.
- Assisted in developing promotional campaigns to increase donor engagement and retention.
Assistant Manager
Octapharma Plasma
San Diego
09.2019 - 09.2021
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on operational procedures and customer service practices.
- Coordinated scheduling for staff to align with operational needs and peak times.
- Implemented training programs for new hires to enhance skills and knowledge.
- Assisted in developing promotional campaigns to increase donor engagement and retention.
- Evaluated team performance and provided feedback for continuous improvement efforts.
Assistant Store Manager
Big Lots
Various Locations
08.2010 - 09.2019
- Managed daily store operations, reducing shrinkage through improved inventory control.
- Trained and supervised a team of 45 employees, enhancing team performance.
- Implemented merchandising strategies, increasing sales and customer engagement as well as resolved customer complaints efficiently, maintaining high service standards.
Education
High School Diploma - Long Island, NY
Longwood High School
Long Island, NY08.2010
Skills
- Project management
- Conflict resolution
- Process improvement
- Strategic planning
- Budget management
- Team leadership
- Innovation strategy
- Staff development
- Customer engagement
- Compliance oversight
- Staff training
- Donor relations
- Resource allocation
- Performance evaluation
- Operational efficiency
- Effective communication
- Leadership development
- Employee engagement
- Training and mentoring
- Partnership building
- Training and coaching
- Licensing requirements
- Logistics coordination
- Educational growth
- Team development
- Facility management
References
Available upon request
Certification
- AIGPE LEAN SIX SIGMA YELLOW BELT CERTIFIED
Timeline
Center Director
Octapharma Plasma
03.2022 - Current
Assistant Manager
BioLife Plasma
09.2021 - 03.2022
Assistant Manager
Octapharma Plasma
09.2019 - 09.2021
Assistant Store Manager
Big Lots
08.2010 - 09.2019
High School Diploma - Long Island, NY
Longwood High School
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