Summary
Overview
Work History
Education
Skills
Software
Timeline
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John Jun

John Jun

Inman,SC

Summary

Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Success Manager

Square Practice / Henry Schein One
Redding, CA
09.2018 - Current
  • Performed over 1000+ software installations in dental offices
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Provided technical troubleshooting and problem solving for clients with installed software integrator.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Associate

Wireless Advocates
Redding, CA
02.2018 - 09.2018
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Strengthened customer loyalty by being friendly and professional in all interactions.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Retail Sales Associate

BestBuy
Redding, CA
06.2017 - 01.2018
  • Selected correct products based on customer specifications and explained details and functionality of each.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.
  • Consulted with customers to assess desires and offered optimal products and services to meet individual needs.

Education

Hope Community School

High School Diploma -

El Camino College
09.2012 - 01.2013

Skills

Support Ticket System Management

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Software

Dental Analytics

Timeline

Customer Success Manager

Square Practice / Henry Schein One
09.2018 - Current

Sales Associate

Wireless Advocates
02.2018 - 09.2018

Retail Sales Associate

BestBuy
06.2017 - 01.2018

High School Diploma -

El Camino College
09.2012 - 01.2013

Hope Community School

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John Jun