Dental Analytics
John Jun
Inman,SC
Summary
Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Square Practice / Henry Schein One
Redding, CA
09.2018 - Current
- Performed over 1000+ software installations in dental offices
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Provided technical troubleshooting and problem solving for clients with installed software integrator.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Wireless Advocates
Redding, CA
02.2018 - 09.2018
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Retail Sales Associate
BestBuy
Redding, CA
06.2017 - 01.2018
- Selected correct products based on customer specifications and explained details and functionality of each.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
- Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
Education
Hope Community School
High School Diploma -
El Camino College
09.2012 - 01.2013
Skills
Support Ticket System Management
undefinedSoftware
Timeline
Customer Success Manager
Square Practice / Henry Schein One
09.2018 - Current
Sales Associate
Wireless Advocates
02.2018 - 09.2018
Retail Sales Associate
BestBuy
06.2017 - 01.2018
High School Diploma -
El Camino College
09.2012 - 01.2013
Hope Community School
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