John Kelsey
Lawrence,KS
Summary
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
GardaWorld Security Services
04.2023 - Current
- Managed day-to-day operations, ensuring compliance with company policies and industry standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Guided clients through change management processes by providing expert insights into best practices and potential pitfalls.
- Trained, led, and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
- Analyzed payroll discrepancies, conducting thorough investigations to resolve issues promptly and effectively.
- Prepared detailed reports for senior management on payroll trends, providing insights for strategic decision-making.
- Coordinated new hire and termination processes to facilitate smooth operations.
Regional Account Manager
Aerapy
09.2017 - 04.2023
- Accountable for generating new sales and building customer relationships.
- Partner with the ownership team to build and grow operations and network.
- Problem-solve technology and operations to meet customer demands and needs.
- Generate sales and process key administrative and financial documentation.
- Coordinate with accounting manager for proper reconciliation and budgeting.
- Constant support of daily operations and logistics.
- Coordinated shipments as well as accuracy of product inventory.
Director
Professional Security Consultant
Bloomingdale, IL
03.2014 - 08.2017
- Started as Communications Supervisor in 2013 and was promoted to Assistant Director in 2014 based on merit; then promoted as Director in 2015 based on high retention, safety, and training recognition.
- Conducted thorough risk assessments and audits to identify vulnerabilities in client systems.
- Established training programs for staff to improve overall security awareness and response protocols.
- Coordinated recruitment processes, including job postings, candidate screenings, and interview scheduling.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
Us Army
United States Army
2006 - 2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Homeland Security
University of Maryland
MDSkills
- Excellent interpersonal skills to build positive employee relations with focus on HR compliance
- Operations management
- Client relationships
- Candidate screening
- Team leadership
- Verbal and written communication
- Decision-making
Timeline
Operations Manager
GardaWorld Security Services
04.2023 - Current
Regional Account Manager
Aerapy
09.2017 - 04.2023
Director
Professional Security Consultant
03.2014 - 08.2017
Us Army
United States Army
2006 - 2012
Bachelor of Science - Homeland Security
University of Maryland