John Kennedy
Glendale,CA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
Work History
Procurement Analyst
Viking
08.2024 - Current
- Actively maintains key relationships with various vendors
- (3PL, Retail & Business Solutions)
- Oversees quality assurance, order adjustments and delivery timelines for suppliers
- Aid in demand forecasting to prevent potential inventory shortages
- Identify cost-saving opportunities and implement process improvements
- Assisted in the standardization of hardware for 1500 employees in our sales department
- Assisted in the ITAM integration into SNOW
- Routinely assists IT Service Center to identify and implement solutions
IT Asset-Inventory Coordinator
Viking
05.2023 - 08.2024
- Support IT projects in a results-oriented environment
- Investigated and resolved variances in inventory counts on a Daily basis
- Triage and prioritize internal IT purchase requests
- Created databases and spreadsheets to improve inventory management accuracy
- Developed inventory reports to provide management with comprehensive data on inventory levels
- Ensure all hardware is properly stocked for our projected growth
- Performed full inventory counts every 15 days.
Advance Repair Agent
Geeksquad
07.2021 - 05.2023
- As A Geek Squad Advanced Repair Agent I identified and Offered technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved
- I created and maintained a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members
- As an Agent, I diagnose technology issues through various troubleshooting activities including the use of specialty software
- I am passionate about technology and leverage my technical abilities to create positive customer interactions by solving a variety of software and hardware issues
- Diagnostics include Apple and Windows devices
- I also diagnose and repair Apple iPhone software and am able to perform all hardware repairs on iPhone
Consultation Agent
Geeksquad
01.2021 - 07.2021
- One of the front-end team members of the GeekSquad team
- Deal with GeekSquad sales
- Consult clients on various options to meet their needs for any issues involving technology
- Certified Apple Technician
- Advised clients on what technology specs would meet their needs
- Led communication with clients throughout the entire repair period
- Ensured any client questions were answered and all needs were fulfilled
Skills
- Project Management
- Asset Management
- Microsoft Azure
- Service Now
- Critical thinking
- Ticketing systems
Languages
Arabic
Native or Bilingual
Timeline
Procurement Analyst
Viking
08.2024 - Current
IT Asset-Inventory Coordinator
Viking
05.2023 - 08.2024
Advance Repair Agent
Geeksquad
07.2021 - 05.2023
Consultation Agent
Geeksquad
01.2021 - 07.2021
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