JOHN KHAMVILAY
SAN JACINTO,UNITED STATES
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Athwal FDS (FedEx)
Bloomington, CA
10.2023 - 11.2025
- Efficiently deliver packages, ensuring timely arrivals and customer satisfaction.
- Maintain accurate delivery records, enhancing operational transparency and reliability.
- Resolve delivery issues promptly, improving service quality and client trust.
- Utilize GPS technology for optimal route planning, reducing delivery times.
- Collaborate with team to ensure seamless logistics operations and customer service.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Amazon
Riverside
03.2022 - 10.2023
- Ensured timely delivery of over 200 packages daily, enhancing customer satisfaction.
- Maintained a 98% on-time delivery rate, contributing to the team's performance goals.
- Implemented efficient routes, reducing delivery time by an average of 15 minutes per trip.
- Trained new drivers on company policies and best practices for safe driving and customer interaction.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Warehouse Associate/Learning Ambassador
Amazon
Riverside, CA
12.2019 - 03.2022
- Streamlined logistics processes, reducing delivery times and enhancing customer satisfaction.
- Implemented safety protocols, resulting in a safer work environment and reduced incidents.
- Optimized stock management, leading to efficient space utilization and cost savings.
- Maintained clean, organized and professional work environment.
- Collaborated with management to identify training needs aligned with organizational goals.
- Utilized learning management systems to track participant progress and engagement levels.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Data Entry Clerk/Online Sales Representative
Slack Auto Parts
Buford, GA
06.2017 - 10.2019
- Facilitated customer interactions, boosting sales by enhancing client relations and product knowledge.
- Analyzed sales trends to identify opportunities for promotional strategies and upselling initiatives.
- Developed and maintained relationships with customers to foster loyalty and repeat business.
- Collaborated with management to streamline operational processes, improving overall efficiency.
- Utilized advanced spreadsheet functions to streamline data management tasks.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Warehouse Associate/Order Picker
Amazon
Braselton, GA
08.2016 - 06.2017
- Efficiently selected and packed customer orders, enhancing warehouse productivity by 12%.
- Collaborated with team to streamline order processing, reducing errors and improving accuracy.
- Utilized inventory management systems to maintain optimal stock levels, ensuring timely order fulfillment.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Server
Yakimono Express
Clarkesville, GA
01.2014 - 08.2016
- Served customers efficiently, enhancing satisfaction and increasing repeat visits.
- Managed orders and coordinated with kitchen staff, ensuring timely and accurate service.
- Handled cash transactions with precision, maintaining error-free records.
- Resolved customer complaints promptly, improving overall dining experience.
- Trained new staff, fostering a collaborative and supportive team environment.
Education
Diploma -
Habersham Central High
Mt. Airy, GA05-2014
Associate of Arts - Graphic And Digital Design
Riverside City College
Riverside, CA05-2028
Skills
- Time Management
- Problem Solving
- Customer Engagement
- Quality Assurance
- Microsoft Excel
- Microsoft Word
- Data accuracy
- Customer service
- Computer proficiency
- Problem-solving
Languages
English
Full Professional
Timeline
Delivery Driver
Athwal FDS (FedEx)
10.2023 - 11.2025
Delivery Driver
Amazon
03.2022 - 10.2023
Warehouse Associate/Learning Ambassador
Amazon
12.2019 - 03.2022
Data Entry Clerk/Online Sales Representative
Slack Auto Parts
06.2017 - 10.2019
Warehouse Associate/Order Picker
Amazon
08.2016 - 06.2017
Server
Yakimono Express
01.2014 - 08.2016
Diploma -
Habersham Central High
Associate of Arts - Graphic And Digital Design
Riverside City College