Summary
Overview
Work History
Education
Skills
Timeline
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John Kobalka

Mason,OH

Summary

Dynamic Director oversees every facet of delivery with strong project management and decision-making skills. Brings comprehensive knowledge of SAP production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Overview

25
25
years of professional experience

Work History

Director, Managed Cloud Delivery

NTT DATA Business Solutions
04.2021 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing our offshore and nearshore delivery teams.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Spearheaded innovative approaches to resource allocation and strategic planning.

Managed Cloud Delivery Manager

Itelligence
11.2015 - 03.2021
  • Supervised delivery staff and general productivity.
  • Supported customers via telephone, email and at sites to handle escalations and delivery concerns.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Developed and maintained knowledgeable and productive team of employees.

Senior SAP Basis Administrator /Team Lead

Itelligence
01.2006 - 10.2015
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Maximized system availability through development and testing of contingency plans.

Senior SAP Basis Administrator

Itelligence
01.2003 - 12.2005
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Maximized system availability through development and testing of contingency plans.

Senior SAP Basis Consultant /Team Lead

Accenture
03.2001 - 12.2002
  • Documented and maintained technical specifications for SAP applications.
  • Trained and mentored junior staff on SAP system operations and functionality.
  • Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
  • Solved technical obstacles and worked closely with project team from different streams.
  • Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
  • Traveled to client locations to implement SAP solutions and offered post-installation support services.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

SAP Basis Administrator

Accenture
04.1998 - 02.2001
  • Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
  • Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
  • Integrated third-party software into SAP-based solutions and installations, verifying compatibility and interoperability.
  • Performed quality assurance testing of new installations and recently updated software solutions, checking for functionality and compatibility issues.
  • Documented and maintained technical specifications for SAP applications.
  • Trained and mentored junior staff on SAP system operations and functionality.
  • Traveled to client locations to implement SAP solutions and offered post-installation support services.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.

Education

Bachelor of Science - Industrial Management

University of Cincinnati
Cincinnati, OH
03.1998

Skills

  • Customer Experience
  • Standard Operating Procedure
  • Service Quality
  • SAP Implementation
  • Preventative Maintenance
  • SAP Systems
  • Training Junior Team Members
  • SAP HANA
  • Problem Analysis
  • Security Standards
  • Infrastructure Designing
  • Technical Support
  • SAP R/3
  • Problem Resolution
  • Customer Satisfaction
  • Operational Improvements
  • Process Definition and Enhancement
  • Service Level Agreements
  • Technical Specifications
  • Implementation Planning

Timeline

Director, Managed Cloud Delivery

NTT DATA Business Solutions
04.2021 - Current

Managed Cloud Delivery Manager

Itelligence
11.2015 - 03.2021

Senior SAP Basis Administrator /Team Lead

Itelligence
01.2006 - 10.2015

Senior SAP Basis Administrator

Itelligence
01.2003 - 12.2005

Senior SAP Basis Consultant /Team Lead

Accenture
03.2001 - 12.2002

SAP Basis Administrator

Accenture
04.1998 - 02.2001

Bachelor of Science - Industrial Management

University of Cincinnati

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John Kobalka