John Koster
Sorrento,FL
Summary
Results-driven motorcycle retail and service manager with a strong focus on sales growth through innovative online platforms. Expertise in customer service and inventory management, complemented by a track record of developing staff to maintain exceptional performance standards. Proven capability to enhance operational efficiency and drive customer satisfaction.
Overview
1
1
Certification
43
43
years of professional experience
Work History
Owner/Operator
Scooters Performance
Sorrento, USA
03.1997 - Current
- Created and managed online sales platforms (eBay, Amazon, Facebook) to broaden customer reach and drive retail and online sales growth
- Prioritized parts sales, customer service, and inventory management with expanded detail on online sales and staff management
- Delivered exceptional customer service by assisting customers with motorcycle parts, accessories, and repairs, ensuring satisfaction and repeat business
- Managed store inventory by receiving, stocking, and organizing parts and accessories to ensure operational efficiency
- Supervised and developed staff to maintain high performance and customer service standards
- Handled payroll and sales tax collection and remittance to ensure compliance and maintain accurate financial records
- Applied extensive mechanical knowledge to support repair and maintenance needs within the shop environment
Office Manager
Green Acres RV Resort
Altamonte Springs, USA
02.1984 - 03.1997
- Managed daily sales reconciliation and bookkeeping, ensuring accurate financial records and effective cost control
- Oversaw inventory control and store operations, including stocking and pricing to maximize retail sales potential
- Processed payroll and maintained employee records to support staff management
- Coordinated supplier relationships and managed propane gas sales, aligning inventory with customer demand
- Maintained organized and clean workspaces to support operational efficiency and safety standards
Education
High School Diploma -
Lake Brantley
Altamonte Springs, FL06-1986
Business
Seminole State College of Florida
Sanford, FL07-2026
Skills
- Motorcycle Service writer
- Mechanical knowledge and skills
- E-commerce management
- Point of sale (POS) systems
- Inventory and parts administration
- Retail management
- Financial compliance
- Team management
- Computer proficiency
- Customer communication
Certification
- Motorcycle License
Timeline
Owner/Operator
Scooters Performance
03.1997 - Current
Office Manager
Green Acres RV Resort
02.1984 - 03.1997
High School Diploma -
Lake Brantley
Business
Seminole State College of Florida