John Kovac
Raleigh,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Sales and Publishing Director
Strategic Value Media
Raleigh, NC
08.2024 - Current
- Developed and implemented strategic plans to increase publishing revenues.
- Maintained relationships with authors, agents, and other industry professionals.
- Researched competitive titles to ensure current market trends were addressed in publishing decisions.
- Negotiated contracts with authors and other parties involved in the publication process.
Account Manager
Acquire
Raleigh, NC
03.2024 - 08.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Server
Bonefish Grille
Durham, NC
08.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
USA Wine Traders Club
Chatham, NJ
05.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lifeguard
YMCA
Madison, NJ
06.2017 - 09.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Business Administration
High Point University
High Point, NC05.2023
Skills
- Proofreading
- Intellectual property management
- Digital publishing
- Design coordination
- Industry partnership development
- Negotiation Tactics
Accomplishments
Completed a triathlon, Founding Father of the Delta Chi Fraternity chapter at High Point University
Timeline
Sales and Publishing Director
Strategic Value Media
08.2024 - Current
Account Manager
Acquire
03.2024 - 08.2024
Server
Bonefish Grille
08.2023 - 02.2024
Assistant Manager
USA Wine Traders Club
05.2022 - 08.2022
Lifeguard
YMCA
06.2017 - 09.2017
Bachelor of Science - Business Administration
High Point University
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