John KUMPF
Necedah
Summary
As a Supervisor Training Instructor at the Department of Defense Army, I spearheaded initiatives to streamline operations, enhancing team efficiency by implementing best practices and operational policies. My leadership significantly improved customer satisfaction and workforce development, showcasing my adeptness in change management and time management. Managed a team of 6, focusing on impactful workforce development and customer service excellence.
Overview
20
20
years of professional experience
Work History
Supervisor Training Instructor
Department Of Defense Army
Fort McCoy
10.2004 - 03.2025
- Collaborated with other Directorates to implement processes and best business practices between teams.
- Developed and implemented operational policies and procedures to ensure efficient and accurate workflows.
- Managed employees work schedules, time off, reduced overtime, prepared and conducted annual performance reviews using SMART measures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 6 employees in daily operations.
- Conducted weekly section meetings to discuss upcoming tasks and project deadlines.
Education
MBA - Business Management
University of Phoenix Online
Tempe, AZ07-2017
Skills
- Workforce development
- Customer service
- Change management
- Writing skills
- Time management
Timeline
Supervisor Training Instructor
Department Of Defense Army
10.2004 - 03.2025
MBA - Business Management
University of Phoenix Online