John Lancia

• Assists customers with printing orders by providing artistic expertise and design services for business card, flyer, postcard, sign & banner, invitation, and stamp designs.
• Advertises services and promotions to drive conversion and create customer-confident relationships.
• Maintains detailed records and notes to optimize internal and external communication.

• Produces print orders from intake to pickup in a way that maximizes utility.

• Served as a creative consultant to the organization's founder; offered key insights on big-picture projects and decisions.
• Provided administrative support to other departments within the organization; performed as-needed special projects and tasks.
• Developed and maintained tasteful personal rapport with internal and external stakeholders; maximized customer-confident relationships.
• Conserved executive’s time by reading, researching, and routing correspondence; drafted letters and documents; collected and analyzed information; initiated and finalized telecommunications.

• Facilitated a clean, welcoming environment for patrons to enjoy including opening, maintaining, and closing at numerous town swimming pools.
• Established personal rapport with residents while kindly, quickly, and calmly enforcing pool rules and regulations.
• Scrutinized the activities of patrons to ensure safety and enjoyment.
• Performed as-needed emergency procedures and crisis management.