John Lane

-Process guest registration reservations along with other clerical duties, with a focus on exceptional service.
-Communicate with all hotel departments efficiently, providing guests with a seamless check-in.
-Resolved all customer complaints swiftly and effectively using a corrective action plan.
-Provide all guests with 5 star personalized service allowing their business trips to run efficiently as possible.

-Front-line customer service role primarily working outside on the docks.
-Provided 5 star service to transient and annual boaters throughout peak boating season.
-Assisted with operational functions of Marina including but not limited to: upkeep of docks, technical issues, event coordinating, etc.
-Assisted transient yachters with seamless transition to the luxury neighborhood Harbor East, Baltimore, from their prior destination.

-Followed procedures for processing reservations; while maintaining accurate records of all reservations and cancellations.

-Assisted guests upon arrival, providing vessel operation knowledge along with harbor recommendations.

-Prepared invoices to be sent out to clients upon return of their rental.

-Responsible for pre-departure setup of all rentals and inspection upon arrival.

Part-time, Year-round

-Lead team of 8-10 employees per shift, overseeing a total of 4 stations, providing help wherever is needed.
-Resolved all customer complaints, guaranteeing every customer was satisfied walking out the door.
-Resolved all employee POS questions whenever they arose, while also training new employees on the various stations.
-Balanced all tills and shift reports, as well as process all customer refunds.