John Larkin
Hicksville,NY
Summary
At Altice USA, a seasoned Regional Operator excelled in swiftly handling emergency repairs and system diagnostics, significantly minimizing downtime. Expert in safety compliance and network troubleshooting, consistently ensuring high-quality service and customer satisfaction. Their proactive approach in adopting cutting-edge technologies and rigorous technical training underscored a commitment to excellence and innovation in telecommunications.
Overview
14
14
years of professional experience
Work History
ROC Operator
Altice USA
03.2015 - 07.2024
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Achieved reduced downtime through proactive identification and resolution of system issues.
- Enhanced network efficiency by monitoring and troubleshooting various systems in a 24/7 environment.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Developed strong working relationships with the NOC, OSP and ISP.
- Assisted in training junior ROC operators, sharing knowledge and best practices to enhance team capabilities.
Technichain
Altice USA
09.2010 - 03.2015
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Ran cabling and installed data drops for new installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Reduced repeat service calls by accurately diagnosing issues during initial appointments and implementing effective solutions.
- Provided accurate estimates for materials needed during installations or repairs, minimizing waste expenses for the company.
- Troubleshot network connectivity issues both remotely and onsite which resulted in minimal downtime and uninterrupted service provision.
- Optimized system functionality for customers through careful assessment of individual needs and tailored installation strategies.
- Exceeded monthly productivity targets by diligently completing assigned tasks in a timely manner without sacrificing quality or accuracy.
- Increased company reputation by consistently delivering high-quality workmanship and outstanding customer service.
- Trained new technicians on proper procedures, safety protocols, and customer service techniques, fostering professional development within the team.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
Education
High School Diploma -
Hicksville High School
Hicksville, NY06.2000
Skills
- Safety Compliance
- Quality Assurance
- Equipment Operation
- Tool operation
- Ticket management
- Network Troubleshooting
- Technical Analysis
- Troubleshooting abilities
- Emergency Management
- Device configuration
- Cabling layouts
- System Testing
Timeline
ROC Operator
Altice USA
03.2015 - 07.2024
Technichain
Altice USA
09.2010 - 03.2015
High School Diploma -
Hicksville High School
Similar Profiles
Adeline TorresAdeline Torres
Sales Enablement Manager at Altice USASales Enablement Manager at Altice USA
JUNIA JEANNOTJUNIA JEANNOT
Cash Management Specialist at Altice USACash Management Specialist at Altice USA
Dawn NixDawn Nix
Retention Account Manager at Altice USARetention Account Manager at Altice USA
Fernando ChungFernando Chung
Retention Specialist at Altice USARetention Specialist at Altice USA
Samir Al-BaratiSamir Al-Barati
Research Assistant at RiseBoroResearch Assistant at RiseBoro