DONALD COLFORD

Operations and technical professional with experience supporting high-volume logistics and transportation operations at Amazon. Skilled in troubleshooting operational issues, coordinating cross-functional teams, and maintaining system reliability in fast-paced 24/7 environments. Associate’s Degree in Computer Information Technology with additional cybersecurity training. Seeking to leverage operational expertise, technical troubleshooting, and incident response experience as an AWS Data Center Technician supporting critical cloud infrastructure.

Hardware and equipment troubleshooting

• Network fundamentals and system monitoring

• Incident response and operational escalation

• Ticketing systems and documentation

• Operational workflow optimization

• Data analysis and performance monitoring

• Cross-team coordination and communication

• Microsoft Office / Google Workspace

• Safety compliance and process enforcement

• Cybersecurity fundamentals

• Amazon Fulfillment Center, Dock Lead / Interim Process Assistant, 11/01/10, Present, I am responsible to approaching every shift with an open mind to adapt to shift needs., I organize and manage incoming truckloads, including handling all documentation., I am responsible for receiving, scheduling and unloading incoming frieght., I am responsible for communicating incoming freight to the Inbound Management team., I am responsible for formulating shift plans, and workflow., I work closely with stow process assistants, and RSR process assistants to control warehouse workflow., I managing multi-functional crew of P.I.T operators, inventory receivers, and problem solvers., I am responsible for manage the full crew’s production, and processing workflow and work hours., I lead multiple meetings during shift to check production, adjust strategies and solve production issues., I assist and coach associates with process problems., I am responsible for maintaining a clean and safe work place., I support and update standard operating procedure documents., I ensure all incoming unit counts are correct and note when they are not., I manage case tickets, delivery receipts, and freight manifest.
• Sears Department Store, Merchandise Pick-up/Warehouse Manager, 06/01/04, 07/01/10, I managed a team of 10 shipping, receiving and customer delivery employees., I unloaded, processed, documented, and stocked inventory., I manage case tickets, delivery receipts, and freight manifest., I responsible for maintain a clean and safe warehouse., I skillfully operated light and heavy warehouse equipment., I handle customer inquiries for purchases, repairs, and returns., I am responsible for manage the full crew’s production, and inventory processing workflow., I assist and coach associates with process problems., I supports and updates standard operating procedure documents

Amazon Fulfillment Center, TOM Site POC (Transportation Associate), 06/01/17, Present, I service as one of the main POC (points of contact) for my site, doubling as a seasonal lead/supervisor, I impact site operations by completing and verifying that that proper reports are completed, such as, a driver vehicle inspection report, notifying managers of any maintenance or delivery issues encountered., I impact site operations by coordinating with surrounding sites to make sure my site has the proper equipment to ensure the site operates efficiently., I impact site operation by checking the drivers in and out of the yard., I impact site operations by verifying that team members are in their proper functions and completing the correct assignment, I impact site operations by ordering replacement/needed equipment and assets through Coopa, I impact site operations by enforcing company and common sense rules and regulations around safety., I impact site operations by performing various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings, I operate Commercial Motor Vehicles (CMVs) on both public and non-public roads, yard to move trailers and other approved equipment to/from dock and parking locations, and surrounding sites., I adhere to company policies, procedures, and DOT regulations when and around CMVs., I follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions.

• Ronald Gaines, Business Automation Manager, Sunbelt Rentals, Inc., Ronald_Gaines@sunbeltrentals.com, (213) 447-5859
• Tremaine Triplett, Personal Fraud Analyst, Bank of America, (626) 399-5409

• Qualys.Vulnerability Management Detection and Response (VMDR)
• Udemy complete introduction to Cydersecurity