John Lauderdale

• Conducted in-home remodeling consultations and assessed customer needs for tailored product recommendations.
• Presented roofing, siding, window, and insulation solutions using company sales process and product knowledge.
• Built rapport with homeowners to explain project scope, pricing, and installation expectations clearly.
• Qualified prospects and guided decision-making through needs analysis and consultative selling techniques.

Project Consultant on a highly competitive sales team. Extensive knowledge of our product catalogues. Became extremely familiar with our one call close system. As a sales professional I worked constantly to ensure that I was able to deliver the highest levels of communication in order to build our business and ensure that we meet all of our homeowners' expectations, and ultimately delivering the best possible customer experience. Due to my prior experience as an install manager, gained an intimate knowledge of multiple parts of the business, from sales to production, installation, operations, warehousing, and canvas among others, and have built personal relationships with countless homeowners and installers.

Wide variety of responsibilities including:

• Accurately measuring projects, ordering materials, anticipating challenges and the ability to problem-solve when challenges arise.
• Maintained an extremely high level of customer service to ensure that at the end of the day we achieved the highest level of customer service.
• Comfort using multiple software platforms ie, salesforce and enabled.
• Strong leader, able to maintain relationships with subcontractors while being able to manage and maintain quality and standards.

Custom cabinetry assembler.

• Hands on experience in building every imaginable type of cabinet with extensive use if nail guns, saws and other carpentry tools.
• Fast paced work environment.

Lead Carpenter

• Responsible for job sites when construction manager is offsite.
• Responsible for a large variety of general construction tasks but primarily focused on rough and finish carpentry in high end custom home remodels
• Certified Lead Carpenter with NARI (National Association of the Remodeling Industry.
• Built-in appliance, door and window specialist.

Led team installing oversized built-in appliances(Subzero, Viking, etc). Coordinated with builders, designers, inspectors, customers, and sub-contractors, to ensure that HVAC, plumbing, electrical, and cabinet specifications were met. Responsible for loading and transporting new appliances to job site, removal of old appliances where applicable. Led installation of new appliances which includes moving appliances into position, leveling, connecting to HVAC, plumbing, electrical services. Responsible for testing all appliances and demonstrating for customer. Responsible for service calls and warranty work to support installation.

Led a team delivering and installing appliances for Home Depot, Costco and JC Penny through Linn Star Transfer. Coordinated with Linn Star management and staff, Customers, Builders and Remodelers. Responsible for loading and transporting heavy appliances to job site, removal of old appliances where applicable. Installation of new appliances which includes moving appliances into position, leveling, connecting to HVAC, plumbing, electrical services and testing all appliances and demonstrating for customer. Responsible for service calls and warranty work to support installation.

As a lead window installer at Vision Co. and CCC, I maintained relationships with Lowe's, ensured safe delivery, installation and back end service to ensure a great customer experience. We started early, went home late, learned how to work hard every day.