John Lee
Hampden,ME
Summary
Problem-solving Clinical Director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Director ED, Respiratory Services, Emergency Management, Safe Program
St. Joseph's Medical Center
Bangor, ME
01.2022 - Current
- Responsible for 110 FTEs
- Day to day operations and strategic planning
- Budget creation including capital expenditures
- WPV, Patient Throughput, Safe patient Handling and Mobility
- Special Projects, EEG and Dialysis Suite.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Managed budgets and resources effectively, resulting in cost savings without sacrifice to quality of care.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
Associate Director MICU/TNICU Level 1 Trauma Center
Banner Desert Medical Center
Mesa, AZ
05.2019 - 06.2021
- Responsible for the management of Onboarding and education of new and contract employees all ICU service lines
- Development of Process Improvement Plans all ICU service lines
- Management of Quality Improvement measures for all ICU service lines
- Management of day-to-day staffing, financial, nursing staff
- Contribute to strategic planning.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Assisted senior leadership in managing all aspects of operations.
- Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Led teams of up to 50 personnel, supervising daily performance as well as training and improvement plans.
ICU Clinical Manager RN BSN NE-BC, CEN, RN-BC, TNS, WCC, TNCC
Banner Ironwood/Desert
02.2017 - 05.2019
- Responsible for the care and management of critically ill and injured patients that have been admitted to the hospital including cardiovascular patients, Stroke, neuro and Trauma, Level 2, Trauma/Neuro Unit Clinical Representative involved in several committee's hospital wide for quality initiatives
- Responsible for 15 FTEs
- Budget compliance and day to day operations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
Registered Nurse BSN, NE-BC, CEN, RN-BC, TNCC, TNS, ER Nurse Level I Trauma Center and Float pool
Dignity Health
Chandler, AZ
10.2015 - 11.2016
- Float to ICU and ED floors in two different hospitals
- Accountable for assessing, intervening, and stabilizing a variety of trauma and illnesses
- NIHSS Certification in Strokes
- Demonstrate excellent time management skills and apply triage methodology to prioritize injuries based on medical need
- Ensure compliance with protocols, procedures, and safety procedures
- Annual visits of 70-80,000 patients
- ECRN, TNCC, PALS, ACLS.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Evaluated patient histories, complaints, and current symptoms.
Clinical Director NE-BC, CEN, RN-BC, TNS, WCC, TNCC
Healthcare for the Homeless
Phoenix, AZ
09.2015 - 10.2016
- Responsible for Management of a Homeless Center clinic
- My Duties included but not limited to; Management of 7-10 FTE nursing staff, budgetary review, conducting employee reviews, hiring, and firing of staff, ordering of supplies and medications, Audits of medical charts for provider and staff members, scheduling of staff, workflow, employee engagement, policy and procedures, Education of staff and clients.
- Reduced wait times for appointments by optimizing scheduling systems and ensuring adequate staffing levels at all times.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Identified nurses' and staff training needs and devised training programs to close gaps.
ER Charge Nurse Level II Trauma center
Advocate BroMenn
07.2010 - 09.2015
- Accountable for assessing, intervening, and stabilizing a variety of trauma and illnesses
- Demonstrate excellent time management skills and apply triage methodology to prioritize injuries based on medical need and Treat Relief Charge Nurse
- Chart reviewer for all trauma patients in ED, QA rep
- Liaison with county EMS and FIRE.
Senior Nurse Manager Supervisor
Seton Williamson
Austin, TX
09.2008 - 06.2010
- Accountable for the coordination of staffing, pt
- Flow, and various administrative duties of Level II Trauma center
- Team member for new trauma program development and QA/QI implementation
- Special assignments include Opti-Link Coordinator; Trauma Nurse Core Curriculum completed; Chemotherapy Infusion Certified; Fall Champion; Safe Patient Handling Champion 2009 – current; Brain Attack Team Member, Member of Magnet Delegation.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- . Delegated tasks appropriately among team members according to their skill sets ensuring efficient workflow.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Education
MBA - Healthcare Administration
WGU
Millcreek, UT04.2024
Bachelor of Science - Nursing
Kaplan University
Davenport, IA05.2014
Skills
Health Information Systems
Compliance Advisory
Employee Supervision
Risk Analysis
Financial Reporting Coordination
Multidisciplinary team collaboration
Administrative Staff Supervision
Personnel Recruitment
Nursing Operations Management
Employee Performance Evaluations
Budget Oversight
Epic Systems
Decision-Making
Emergency Readiness
Problem Identification
Staff Management
Financial Operations Oversight
Healthcare Delivery
Data Analysis
Effective Communication
Performance Metrics
Quality Improvement
Budget Planning
HIPAA Guidelines
Regulatory Requirements
Certification
- Licensed RN - 17 years
- Certified Emergency Nurse - 10 years
- Nurse Executive Board Certified - 10 years
- Trauma Nurse Core Curriculum - 10 years
- Basic Life support Training - 2024
- ACLS Training - 2024
- PALS Training - 2025
Affiliations
- AONL
- ENA
- ANA
- INS
Timeline
Clinical Director ED, Respiratory Services, Emergency Management, Safe Program
St. Joseph's Medical Center
01.2022 - Current
Associate Director MICU/TNICU Level 1 Trauma Center
Banner Desert Medical Center
05.2019 - 06.2021
ICU Clinical Manager RN BSN NE-BC, CEN, RN-BC, TNS, WCC, TNCC
Banner Ironwood/Desert
02.2017 - 05.2019
Registered Nurse BSN, NE-BC, CEN, RN-BC, TNCC, TNS, ER Nurse Level I Trauma Center and Float pool
Dignity Health
10.2015 - 11.2016
Clinical Director NE-BC, CEN, RN-BC, TNS, WCC, TNCC
Healthcare for the Homeless
09.2015 - 10.2016
ER Charge Nurse Level II Trauma center
Advocate BroMenn
07.2010 - 09.2015
Senior Nurse Manager Supervisor
Seton Williamson
09.2008 - 06.2010
MBA - Healthcare Administration
WGU
Bachelor of Science - Nursing
Kaplan University