John legault
Kingston,NH
Summary
Dynamic Field Service Technician with Mazak, recognized for exceptional customer service and problem-solving skills. Proven track record in troubleshooting and repairing complex systems, enhancing operational efficiency, and fostering strong client relationships. Expertise in preventive maintenance and technical support, driving increased customer satisfaction and minimizing equipment downtime.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Mazak
Windsor Locks, CT
03.2024 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
- Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
Assembly
Q Firearm
Dover, NH
03.2023 - 01.2024
- Optimized assembly line layouts, resulting in streamlined operations and reduced bottlenecks.
- Collaborated with coworkers, discussing assembly, and needed product adjustments.
- Optimized assembly line layout for improved workflow and ergonomics.
- Streamlined assembly line operations for increased output and reduced downtime.
- Assisted in the development of assembly instruction manuals, ensuring accuracy and clarity to facilitate efficient machine assembly.
- Managed hydraulic and mechanical systems for drilling assembly.
- Streamlined assembly processes for improved workflow and reduced downtime.
- Troubleshot complex mechanical issues, ensuring smooth operations throughout the entire assembly process.
- Streamlined material handling processes, resulting in reduced lead times for product assembly.
- Streamlined sandwich assembly process by implementing efficient techniques and reducing waste.
- Enhanced furniture assembly efficiency by streamlining processes and improving workflow.
- Reduced mannequin setup time by refining assembly processes, increasing efficiency and productivity.
- Read and interpreted schematics, assembly drawings, parts lists and wire data lists.
- Enhanced assembly efficiency by streamlining workstations and optimizing workflows.
Machinist
Eastern Precision Machining
Newton, NH
03.2015 - 03.2023
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
- Used CNC and manual equipment to perform both initial and final machining.
- Adjusted machine settings to reduce waste and improve efficiency.
- Worked with team members to improve production processes and procedures.
- Supported team members in troubleshooting complex machine issues, sharing knowledge and expertise to resolve problems quickly.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Maintained detailed records of completed jobs, tracking materials used and time spent on each project for accurate billing purposes.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Collaborated with engineers to develop new parts, interpreting blueprints and schematics for accurate production.
- Boosted machine lifespan, implementing proactive maintenance schedule and keeping detailed maintenance records.
- Ensured compliance with environmental regulations by properly disposing of waste materials and chemicals.
- Enhanced precision in product manufacturing by operating and adjusting CNC machinery for optimal performance.
- Improved product quality with meticulous inspection of machined parts against strict industry standards.
Education
Sanborn High School
Kingston, NHSkills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Customer training
- Inventory management
- Valid Driver's license
- Technical support
- Power tools operation
- Repair and installation
- Heavy lifting
- Courteous and professional
- Installation and maintenance
- Electrical troubleshooting
- Hardware and software installation
- Schematic interpretation
- Service quality
- Route planning
- Multimeter usage
- Fault diagnosis
- Equipment inspection
- Safety assessment
- Technical analysis
- Diagnostic testing
- Equipment Repair
- Tool management
- Relationship building
- Accountability and work ethic
- System installation
- Work orders
- Timely reports completion
- Work order management
- Electrical systems
- MS office
- Network connectivity
- Workflow management
- Issue escalation
- Quality assurance testing
- Calibration procedures
- Device installation
- Software configuration
Timeline
Field Service Technician
Mazak
03.2024 - Current
Assembly
Q Firearm
03.2023 - 01.2024
Machinist
Eastern Precision Machining
03.2015 - 03.2023
Sanborn High School