Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Leonard

Woodstock,GA

Summary

I am the second oldest of seven children and was born and raised in Tallahassee, FL. I entered the Navy at age 18 and served four years active duty during the Vietnam war. Upon release from active duty I entered college and completed my degree requirement in three years. I worked for a couple of small newspapers as advertising sales, editor, publication production and even distribution. I was eventually hired as a sales representative for the state of Florida in their Division of Tourism office, where I remained for seven years. I was promoted to manager of that office prior to leaving to accept a better position in the private sector. I met and married my wife while working in central Florida and we moved to Atlanta when she was offered an opportunity by her company, State Farm Insurance. The rest is history.

Overview

26
26
years of professional experience

Work History

State Farm Insurance Agent

John E Leonard Agency Inc
Tucker, GA
01.1998 - Current
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Advised customers about new products and assisted customers in determining best Type product for needs.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Education

Bachelor Of Science - Journalism/Public Relations

Florida Agricultural And Mechanical University
Tallahassee, FL
12.1978

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Goal-oriented mindset
  • Clear Communication
  • Customer Complaint Resolution
  • Customer needs determination
  • Critical Thinking

Timeline

State Farm Insurance Agent

John E Leonard Agency Inc
01.1998 - Current

Bachelor Of Science - Journalism/Public Relations

Florida Agricultural And Mechanical University
John Leonard