John Lewis
Columbus,GA
Summary
Stared out as a busser at Smokey Bones Fire & Grill, and knew that I wanted to grow, and develop into more roles there. I knew at the time that I wanted to be a cook. I was noticed by one of the managers at the time as a hard worker, and quickly became a trainer. I moved into the Kitchen as a dishwasher, and was also a trainer for this position as well. I cross trained over to Prep/Smoker, and began to Prep all of the food items. During this time I opened a restaurant in Fort Lauderdale Florida as the Dishwasher/Prep trainer. Got to cater the Florida Hurricanes Football team while I was down there for Smokey Bones!! It opened more doors for me in Management. At this time the DO noticed my great work ethic skills, and promoted me to Hourly Manger in within the Columbus store. As a hourly Manager I learned proper staffing levels, and managing prep/inventory levels on a daily basis. Over the course of 5 years I opened another store for Smokey Bones in South Carolina, and also went to other store locations to help out as a Manager. During 2017 was went I got a call from the new DO at the time Philip Furr to transfer to another store location as the service manager. I couldn't move because I had a son, and shared custody of him. So I was reluctant to move. I did however commute to this location in Peach Tree city, and I became the service manager there. It was short lived, because in the end the commute took a toll of my relationship with my son at the time. So I came back to this stores location after about a 6 months time. Went back to being the kitchens hourly manger. After about another 2 years time A position opened up for Management at this stores location. I got Promoted back in July of 2019, and have been the Bar Manager ever since. During this time I have developed skills in leadership, inventory, Ordering, Managing staffing levels, communications and development of staff, Managing overtime, and scheduling. I'm server certified, and have knowledge of proper handling of food, and storage.
So in short I have spent many years with this company, and have every desire to grow in a company. I'm looking for something knew and look forward to grow in a new company!!
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Smokey Bones Bar & Fire Grill
2003.07 - Current
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Led and directed team members on effective methods, operations, and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Personal Trainer Director
Golds Gym
2008.06 - 2008.12
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Helped clients set and achieve health and wellness goals.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Assisted clients with personal fitness goals through realistic objectives.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
Service Manager
Smokey Bones
2017.03 - 2017.08
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Developed customer loyalty programs to increase customer satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
GED -
Shaw High School
Columbus, GA02.2003
Skills
- Food Plating and Presentation
- Train Employees
- Conflict Resolution Techniques
- Food Preparation and Safety
- Order Supplies
- Order Delivery Practices
- Customer Service Best Practices
- Food Service Background
- Full Service Restaurant Background
- Labor and Food Cost Control
- Kitchen Equipment Operation
- Staff Development Talent
- Purchasing and Cost Control
- Inventory Control
- Complaint Resolution
- Staff Supervision
- Operations and Procedural Knowledge
- Work Assignments
- Performance Improvement
- Employee Recruitment Expertise
- Judgment and Decision-Making
- Employee Schedule Management
- Organization and Prioritization
- Training and Development
- Shift Management
- Accounts Payable and Accounts Receivable
- Counting Money
- Waste Reduction
- Guest Relations
- Front of House Management
- Maintain Food Safety
- Fire Safety Regulations
- Safe Food Handling Practices
- Food and Beverage Orders
Timeline
Service Manager
Smokey Bones
2017.03 - 2017.08
Personal Trainer Director
Golds Gym
2008.06 - 2008.12
Restaurant Manager
Smokey Bones Bar & Fire Grill
2003.07 - Current
GED -
Shaw High School
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