John Lewis
Jacksonville,FL
Summary
Dynamic and results-driven professional with extensive experience at The Muse Bourbon Bar, excelling in customer service and team training. Proven track record in creative mixology and suggestive selling, enhancing patron engagement and driving sales. Recognized for fostering a positive work environment and effectively managing high-volume events.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
The Muse Bourbon Bar
Jacksonville, FL
03.2025 - 11.2025
- Oversaw daily bar operations to ensure smooth service and customer satisfaction.
- Managed inventory levels, optimizing stock to reduce waste and costs.
- Trained staff on service protocols and menu offerings, enhancing team performance.
- Implemented promotional events, increasing patron engagement and bar visibility.
- Mixed cocktails and beverages according to established recipes.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of bar area and equipment.
- Assisted in inventory management by tracking stock levels regularly.
- Collaborated with team members to ensure efficient service delivery.
- Adapted quickly to changing customer demands and preferences.
- Handled cash transactions accurately to ensure balanced registers.
- Engaged customers with menu knowledge, enhancing their experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
General Manager
The Muse Bourbon Bar
Jacksonville, FL
11.2022 - 02.2025
- Oversaw daily bar operations to ensure smooth service and customer satisfaction.
- Managed inventory levels threw the use of par-tender app and Integrating with distributors. This optimized stock to reduce waste and costs
- Trained staff on menu and provided training on service which enhanced team performance and overall consistency.
- Organized and Implemented several events, increasing patron engagement and recognition such as business parties, business goal accomplishments, wedding engagements, after wedding occasions, gender reveal, baby showers, as well as male review.
- Organized 2024 & 25's New Years Suarez. Both two Very successful events with different themes in which the first was held on a Sunday charging $20 to enter and the door doing over $5000 with sales over $13,500. Second year was on a Tuesday charging $30 to enter and the door doing over $7,000 with sales over $15,000.
- Maintained compliance with health and safety regulations to ensure safe environment for all patrons.
- Maintaining customer service and all feedback to improve future experiences.
- Maintained our staff's schedule with respect to the requested days off as well as our needs.b
- Collaborated with suppliers once a week to negotiate favorable terms for product procurement as well as the use of distributors websites.
- After my first year my team was awarded 2nd place for best night club. My staff and I did not know we were up for the award which means all votes strictly came from our patrons and customers. Nice to know we were appreciated as well as a night club.
- Managed a team of 10 yrs plus professionals, fostering a positive work environment with high employee satisfaction.
- Cultivated strong relationships with bands, clients and vendors to ensure long-term success and loyalty.
- Booked all entertainment for venue, including bands, solo and duo artist, karaoke, trivia, and open mic night
Bartender
Ruth’s Chris Steak House
Jacksonville, FL
01.2020 - 11.2022
- Provided exceptional customer service in a fast-paced environment.
- Mixed cocktails and beverages according to established recipes.
- Maintained cleanliness and organization of bar area and equipment.
- Assisted in inventory management by tracking stock levels regularly.
- Collaborated with team members to ensure efficient service delivery.
- Adapted quickly to changing customer demands and preferences.
- Handled cash transactions accurately to ensure balanced registers.
- Engaged customers with menu knowledge, enhancing their experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- I was asked to work serval private function's for big cooperations diners
Bartender
Cheers Bar
Jacksonville, FL
03.2006 - 12.2019
- Lead bartender and overall supervisor of day to day tasks which I was expected to do regardless of title and payment
- Provided exceptional customer service in a fast-paced environment.
- Starter of the best known ladies in Jacksonville with Deejay Capone. Was$2 entry fee, paying for the cost of free well drinks and domestic drafts with an average of 6,000 in sales. 2007-2014.
- This point of my Career I learned how to be a fast pace bartender and develop my customer service skills. I shook hands and got to know everyone..
Bar Back and Customer Service Rep.
River City Brewing Company
Jacksonville, FL
06.2005 - 03.2006
- Delivered exceptional customer service,
- When the Super Bowl came to Jacksonville, and river city was rented out to host the playboy mansion party, I was chosen to take care of Hugh Hefner and other various celebrities Such as Bill Murray, Fat Joe, Ashton Kutcher, Chris rock, Owen Wilson, Ryan Cabrera, and Jacksonvilles on Yellow card
Education
High School Diploma -
Robert E Lee High School
Jacksonville, FLSkills
- Able to lead as well as giving acknowledge to those who lead as well in order to boost overall morale
- Customer service Has always been one of my strong points
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
(I have no problem cutting people off)
- Suggestive selling
- Professional appearance
- Team training and development
- Drink preparation techniques
- Creative mixology is why I love bartending
Certification
Serve save certification
Timeline
Bartender
The Muse Bourbon Bar
03.2025 - 11.2025
General Manager
The Muse Bourbon Bar
11.2022 - 02.2025
Bartender
Ruth’s Chris Steak House
01.2020 - 11.2022
Bartender
Cheers Bar
03.2006 - 12.2019
Bar Back and Customer Service Rep.
River City Brewing Company
06.2005 - 03.2006
High School Diploma -
Robert E Lee High School