John Lewis
West Warwick,RI
Summary
For over three decades, I have cultivated robust business relationships with clients, serving in roles as both a seasoned sales professional and a proficient software product presenter for industry leaders such as CDK Global, ADP Dealer Services, DealerTrack, and Reynolds and Reynolds, Inc. This extensive experience incorporates the successful generation of sales through in-person client site visits, as well as engagements at industry seminars and training workshops. In my capacity as a consultant and auditor, I have consistently adopted enduring business connections with numerous clients, guiding them through the implementation, consultation, and audit processes for various prominent Dealer Management Systems (DMS) providers in the automotive dealership sector. Affable Solutions Consultant with 20 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.
Overview
33
33
years of professional experience
Work History
Business Solution Consultant
CDK Global, Inc.
01.2009 - Current
- Provide consulting services to automotive dealers, CFOs, and controllers, focusing on diverse accounting functions such as fixed and semi-fixed expenses analysis, auditing accounting schedules, Financial Statements creation and modification, bank statement reconciliation, payroll functions, as well as balance and income statements
- Conduct comprehensive assessments of current business processes, offering tailored solutions to maximize the utilization of existing software
- Additionally, present insights on how alternative software options can enhance organizational efficiency
- Share subject matter expertise (SME) and best practices through engagement with CFOs, Controllers, and Office Managers
- Communicate audit findings by preparing a comprehensive final report and engaging in discussions with CFOs and dealership stakeholders.
CFO/Primary Software Consultant
Proton Transportation and Consulting Services, LLC.
01.2003 - Current
- Delivered and execute on-site training and consulting services for various automotive dealerships, specializing in comprehensive accounting, payroll, finance, and sales software applications
- Offered strategic advice on revenue enhancement and expense reduction to optimize financial performance
- Formulated actionable plans to ensure the achievement of annual financial objectives
- Provided specialized 'Guest Service' training and consulting services to diverse organizations and businesses, emphasizing customer-centric strategies for enhanced service delivery
- Provided comprehensive and tailored transportation solutions to meet diverse client needs, ensuring efficiency and reliability
- Specialized in optimizing logistics, fleet management, and operational processes for a seamless and cost-effective transportation experience.
Program Manager
District of Columbia Housing Authority
01.2009 - 10.2009
- Executed targeted marketing strategies and implemented diverse programs for a residential population exceeding 600 individuals
- Collaborated with sub-grantees to formulate and execute effective outreach, recruitment, and retention initiatives for resident participants
- Oversaw a transitional program with a budget of one million dollars dedicated to supporting ex-offenders through their reintegration process
- Functioned as a key liaison between the housing authority (DCHA) and various support services agencies, ensuring seamless coordination for effective program implementation
- Managed comprehensive case management and self-sufficiency programs, involving the development of work plans, meticulous monitoring of implementation, and provision of technical support.
Technical Sales Manager
DealerTrack Systems, Inc.
01.2008 - 01.2009
- Tailored and presented meticulously prepared software demonstrations for all applications to prospective clients
- Played a key role in managing and supporting the sales process
- Offered personalized guidance to potential clients during software presentations
- Provided valuable assistance in navigating and facilitating the sales journey.
Business Solutions Consultant
ADP Dealer Services, Inc.
01.2007 - 01.2008
- Conducted on-site training and consulting sessions for automotive dealerships, specializing in comprehensive accounting and payroll software applications
- Oversaw data migration activities, ensuring accurate import and validation of existing customer data before the go-live phase
- Installed various computer software applications pertinent to accounting and payroll functions
- Developed and distributed tailored training materials to end users, ensuring a seamless learning experience.
Field Marketing Professional/Certified Trainer
Reynolds and Reynolds, Inc.
01.1994 - 01.2003
- Tailored and delivered meticulously prepared presentations of all applications to prospective clients
- Played a key role in the training of Regional Sales Managers and Sales Representatives
- Managed and actively participated in the sales process within designated regions
- Conducted in-depth analysis of automotive dealership data, goals, and objectives
- Participated in pre-installation activities, aiding in the communication of the business case to Regional Managers of Customer Education and Customer Training Consultants
- Implemented and led user group meetings throughout the southeast region, cultivating collaboration and knowledge-sharing among stakeholders
- Conducted comprehensive classroom and on-site post-installation training and support for computer software applications, specializing in accounting, payroll, sales, and finance
- Offered continuous technical support and effective problem resolution to ensure sustained customer satisfaction
- Installed various computer software applications pertaining to accounting, payroll, sales, and finance functions
- Elevated customer satisfaction levels by establishing and maintaining exceptional customer relations, consistently aligning with sales, service, and corporate philosophies.
Sales Representative/Sales Manager
Baranco Automotive Group, Inc.
01.1991 - 01.1994
- Acquired fresh clientele utilizing diverse prospecting strategies such as cold calling, networking, and harnessing the potential of existing customer referrals
- Demonstrated consistent excellence by consistently surpassing monthly sales quotas
- Provided exceptional customer service before, during, and after the sale, contributing to the overall positive reputation of the dealership
- Recognized and awarded 'Salesman of the Month' for six consecutive months in acknowledgment of outstanding sales performance.
Education
B.S. Electronic Engineering -
DeVry University
Atlanta, GA01.1985
Skills
- Customer Relationship Management (CRM)
- Assessments
- Research and Development
- Forecasting and Reporting
- Executive Support
- Subject Matter Expert
- Public Speaking
- Critical Thinking
- Multitasking Abilities
- Troubleshooting
References Available
True
Military
01/01/1987, 01/01/1990, United States Marine Corps Reserves, Jacksonville, NC, Lance Corporal (E-3), Oversaw training programs, unit appearance, and overall cleanliness, ensuring adherence to high standards., Managed the procurement, tracking, and record-keeping of weapons, ammunition, and various supplies., Received an Honorable Discharge for exemplary service and commitment.
Timeline
Business Solution Consultant
CDK Global, Inc.
01.2009 - Current
Program Manager
District of Columbia Housing Authority
01.2009 - 10.2009
Technical Sales Manager
DealerTrack Systems, Inc.
01.2008 - 01.2009
Business Solutions Consultant
ADP Dealer Services, Inc.
01.2007 - 01.2008
CFO/Primary Software Consultant
Proton Transportation and Consulting Services, LLC.
01.2003 - Current
Field Marketing Professional/Certified Trainer
Reynolds and Reynolds, Inc.
01.1994 - 01.2003
Sales Representative/Sales Manager
Baranco Automotive Group, Inc.
01.1991 - 01.1994
B.S. Electronic Engineering -
DeVry University
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