John Licht
Summary
Savvy expert with fifteen plus years experience in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
16
16
years of professional experience
Work History
IT Support Level 2
Excelsior Orthopaedics
10.2018 - Current
- Respond to support requests from end-users and patiently walk individuals through basic troubleshooting tasks.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Diagnose and troubleshoot hardware, software and network issues.
- Configure hardware, devices, and software to set up work stations for employees.
- Create user accounts and assign permissions.
- Install and configure operating systems and applications.
- Configured and tested new software and hardware.
Geek Squad in Home Technician
Best Buy Geek Squad
10.2007 - 10.2018
- Assist clients in setup and implementation of Windows based computers, Apple computers, printers, internet modems, Wireless routers, tablets, and home automation devices
- Troubleshoot and repair software on Windows based computers, Apple computers, and tablets
- Perform data backups and recovery on client computers and tablets
- Perform hardware repairs on Windows based computers
- Coach and train clients on how to use their computers, printers, and smart devices.
- Hire and train new Geek Squad employees
- Manage the day to day Geek Squad business
- Work with other leadership to devise strategies to grow the Geek Squad business
- Coach and hold Geek Squad employees accountable.
Helpdesk Support
The Center For Hospice And Palliative Care
03.2010 - 11.2012
- Assisting in house patients with internet and phone issues
- Build new computers for all CHPC employees (Doctors, Nurses, Marketing, Financial, and Human resources)
- Troubleshoot and repair all issues with computers, printers, smart phones, desk phones, and mobile hot spots
- Setup new employee desks (Building a new computer and setting up desk phone)
- Training and coaching all levels of employees on their computers, software, printers, copiers, and phones.
Education
Associate of Science - Computer Information Systems
Niagara County Community College
Sanborn, NY06.1998
Skills
- Great customer service skills and the ability to explain technology in an easy to understand way
- Strong problem-solving and logical thinking skills, able to adapt and relate to new technical concepts quickly and build on knowledge learned
- Ability to communicate with users quickly and efficiently to ascertain their issue
- Thorough knowledge of Windows, Mac OS, iOS, O365, Okta, Workspace one, and hardware
- Thorough knowledge of networks and how to implement them
- Ability to work an issue to completion while utilizing available tools and support channels
- 15 years of on the job troubleshooting experience
Timeline
IT Support Level 2
Excelsior Orthopaedics
10.2018 - Current
Helpdesk Support
The Center For Hospice And Palliative Care
03.2010 - 11.2012
Geek Squad in Home Technician
Best Buy Geek Squad
10.2007 - 10.2018
Associate of Science - Computer Information Systems
Niagara County Community College
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