John Lingle

Primarily responsible for the service/maintenance of various printers, electronic, medical, and IT equipment in the retail, business and medical environments in PA, OH, KY, and IN.

• Possess a strong knowledge and experience with IT networking components / IT connectivity, networking communication.
• Work with team leads to resolve conflict and poor time management.
• Work with store managers, team managers and 3rd party contracts to complete project on time.
• Service Synergy Medical
• Service Vecna Equipment at VA hospitals through central OH, KY and IN.
• Hyko service specialist

• Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
• Processed purchase orders and invoices in accordance with company procedures.
• Collaborated with sales team to identify and fulfill customer needs.
• Ran a daily order report for each of the 13 YBC stores to review items needing to be replenished.
• Create order entries and send to designated vendors.
• Set minimum and maximum inventory levels for new and existing items pertaining to changes in sales volume.
• Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.

• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Sourced vendors, built relationships, and negotiated prices.
• Adjusted procedures to maximize department effectiveness.
• Purchased new products and oversaw inventory stocking and availability.
• Compiled a monthly standard price comparison report and justified price variances for reorder.
• Collaborated with new vendors; negotiated payment terms and volume pricing.
• Arranged shipping for items requiring repair.
• Attended daily production meetings to prioritize events pertaining to the manufacturing process.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Resolved customer complaints in professional and timely manner.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Managed warehouse inventory control; production order processing; reviewing, filling and shipping orders.
• Handled RMA's for customers.
• Served as company trade show representative when needed and managed setup of trade show equipment.
• Worked with Macola and e-synergy software.
• Maintained demo inventory and set up test drive programs for potential clients.

• Attended industry events and conventions to explain sales opportunities.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Established customer/dealer accounts and provided customer service including preparing orders, answering questions or complaints, and mailing catalogs and product information.
• Assisted main office with general administrative duties.
• Served as company trade show representative when needed.