Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Barter

Phillip Barter

San Jose,CA

Summary

Results-driven Senior Technical Service Representative with expertise in technical troubleshooting and remote support. Proven track record of enhancing customer satisfaction and managing complex inquiries efficiently.

Overview

19
19
years of professional experience

Work History

Senior Technical Service Representative

Customer Engineering Services
San Jose, CA
03.2008 - 09.2026
  • Provided technical support to customers via phone, email, and remote access tools, ensuring prompt assistance.
  • Guided clients in troubleshooting software and hardware issues to enhance resolution efficiency.
  • Assisted customers with installation, configuration, and troubleshooting of hardware and software.
  • Supported complex customer inquiries and technical issues.
  • Addressed customer inquiries promptly by delivering accurate product and service information.
  • Followed up with customers regularly to confirm satisfaction with services.
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Managed multiple projects simultaneously while maintaining high quality standards.

Education

Associate of Arts - History

Monterey Penisula College
Monterey, CA
05-1992

Skills

  • Technical troubleshooting
  • Software installation
  • Hardware configuration
  • Remote support
  • Issue escalation
  • Service level agreements
  • Time management
  • Customer relationship management
  • Critical thinking
  • Analytical skills
  • Critical analysis
  • Adaptability and flexibility
  • Critical thinking
  • Analytical skills

Timeline

Senior Technical Service Representative

Customer Engineering Services
03.2008 - 09.2026

Associate of Arts - History

Monterey Penisula College
Phillip Barter