Results-driven Senior Technical Service Representative with expertise in technical troubleshooting and remote support. Proven track record of enhancing customer satisfaction and managing complex inquiries efficiently.
Overview
19
19
years of professional experience
Work History
Senior Technical Service Representative
Customer Engineering Services
San Jose, CA
03.2008 - 09.2026
Provided technical support to customers via phone, email, and remote access tools, ensuring prompt assistance.
Guided clients in troubleshooting software and hardware issues to enhance resolution efficiency.
Assisted customers with installation, configuration, and troubleshooting of hardware and software.
Supported complex customer inquiries and technical issues.
Addressed customer inquiries promptly by delivering accurate product and service information.
Followed up with customers regularly to confirm satisfaction with services.
Escalated unresolved issues to appropriate departments for further investigation.
Managed multiple projects simultaneously while maintaining high quality standards.