Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Perez

Arlington,TX

Summary

Senior Technical Service Representative with experience in software implementation and technical support, adept at managing complex projects and consulting with C-level executives to optimize business processes.

Overview

6
6
years of professional experience

Work History

Senior Technical Service Representative

Alliant Systems
07.2021 - Current
  • Steers software implementation projects of multiple products concurrently
  • Conducts high-level consultations with C-level executives and management teams
  • Devises and executes SQL database queries
  • Identifies and resolves critical technical issues
  • Efficiently manages software projects, enhancing client operations & training
  • Elevates client experience by resolving critical product issues & mentoring Tier 1 support
  • Pioneered quarterly webinars, boosting customer engagement & product understanding.

Code Sensei

Code Ninjas
03.2018 - 08.2021
  • Managed daily operations, ensuring smooth center functionality
  • Established learning objectives in collaboration with parents
  • Guided new employees through training, emphasizing student engagement.

Engineering Intern/Team Leader

Student Engineers’ Council Directed Internship
05.2020 - 08.2020
  • Led multidisciplinary engineering team in an innovative summer project
  • Initiated and managed weekly status calls and presentations
  • Ensured 100% punctual delivery of all team assignments.

Peer Teacher

College Of Engineering, Texas A&M University
08.2018 - 12.2019
  • Held weekly office hours to work one on one with students on challenging subjects
  • Identified strengths of peer teacher team and delegated duties based on strengths.

Education

Bachelor of Science in Industrial Distribution -

Texas A&M University
College Station, TX
08.2021

Skills

  • Implementation Management
  • Project Management
  • SQL
  • SSMS
  • Microsoft Office: Proficient in Excel, Access, Word, and PowerPoint
  • Customer Communication and Technical Support
  • Client Training - Onsite and Remote
  • Technical Documentation
  • Collaboration with development and QA teams

Timeline

Senior Technical Service Representative

Alliant Systems
07.2021 - Current

Engineering Intern/Team Leader

Student Engineers’ Council Directed Internship
05.2020 - 08.2020

Peer Teacher

College Of Engineering, Texas A&M University
08.2018 - 12.2019

Code Sensei

Code Ninjas
03.2018 - 08.2021

Bachelor of Science in Industrial Distribution -

Texas A&M University

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Sarah Perez