Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Hunter

Lithia Springs,GA

Summary

Results-driven Technical Support Representative with over three decades of hands-on experience in Information Technology. Eager to channel my extensive expertise and pursue certification as a CCT, enriching my skill set and contributing to organizational success. Proficient across diverse platforms including DOS, MCP Windows 2000, and various Windows iterations, adept at optimizing LANs and ensuring seamless network connectivity. Recognized for exemplary interpersonal finesse, problem-solving prowess, and an unwavering commitment to excellence. Seeking to leverage this rich background to provide invaluable support and drive technological advancement within a dynamic organization.

Overview

34
34
years of professional experience

Work History

Senior Technical Service Representative

FEDEX
11.2000 - Current
  • Spearheaded installations, maintenance, and repairs of hardware and software for all LAN and computer systems at the bustling Atlanta Airport Ramp Sort Facility for an impressive 24 years.

Manager, Deskside Support

McKesson HBOC
06.1999 - 11.2000
  • Directed the Deskside PC support division of the internal McKesson HBOC helpdesk, overseeing third-level support, seamless PC and software rollouts, and meticulous ticket assignment for both on-site and remote employees, ensuring swift issue resolution and optimal user experience.

PC Support Analyst

IHS HELPDESK SERVICES
07.1998 - 06.1999
  • Provided comprehensive hardware and software support for both on-site and remote employees of McKesson HBOC, demonstrating a keen aptitude for diagnosing and resolving technical issues promptly and effectively, thus ensuring uninterrupted workflow and optimal productivity.

Operations / Asst. LAN Administrator

BURGESS INFORMATION SYSTEMS
03.1997 - 07.1998
  • Played a pivotal role in overseeing daily operations, ensuring seamless functionality, and optimizing performance across system backups, network administration, and general operations, thus contributing to enhanced operational efficiency and system reliability.

Computer Specialist

INTERNAL REVENUE SERVICE
01.1990 - 03.1997
  • Played a pivotal role in the installation, troubleshooting, repairs, and cabling of PCs related to Novell Networks, demonstrating exceptional technical acumen and a keen attention to detail to ensure the seamless operation of networked systems.

Field Operations Technician

TOUCHTEL, INC.
09.1990 - 10.1992
  • Excelled in the installation, maintenance, and repair of hardware and software for 40 Discover Atlanta Informational Kiosks, demonstrating a meticulous attention to detail and a commitment to delivering superior service to ensure optimal functionality and user experience.

Education

Bachelor of Science in Computer Science -

Tuskegee University
Tuskegee Institute, AL
01.1989

Skills

  • Technical Support
  • Hardware and software maintenance
  • LAN and Network Connectivity
  • Project Management
  • System diagnostics
  • Problem Resolution
  • Business process optimization
  • Network Administration

Timeline

Senior Technical Service Representative

FEDEX
11.2000 - Current

Manager, Deskside Support

McKesson HBOC
06.1999 - 11.2000

PC Support Analyst

IHS HELPDESK SERVICES
07.1998 - 06.1999

Operations / Asst. LAN Administrator

BURGESS INFORMATION SYSTEMS
03.1997 - 07.1998

Field Operations Technician

TOUCHTEL, INC.
09.1990 - 10.1992

Computer Specialist

INTERNAL REVENUE SERVICE
01.1990 - 03.1997

Bachelor of Science in Computer Science -

Tuskegee University

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Curtis Hunter