Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Benjamin Beseler

La Crosse

Summary

Customer-focused professional with extensive experience in technical support. Known for strong troubleshooting abilities and commitment to customer empathy, enhancing service delivery and resolution of complex inquiries.

Overview

8
8
years of professional experience

Work History

Senior Technical Service Representative

Authenticom
La Crosse, WI
03.2021 - 01.2026
  • Provided technical support, enhancing customer satisfaction and product reliability.
  • Executed remote assistance to configure software for data export and effectively corrected data transfer issues.
  • Diagnosed and addressed errors in data ingestion and export workflows alongside co-workers to maintain data integrity for clients.
  • Managed escalated technical issues, providing expert guidance and ensuring timely resolutions for clients.

Customer Service Representative/Warehouse Worker

White Rock Decoys
La Crosse, WI
10.2019 - 03.2021
  • Managed customer inquiries via email and phone to deliver accurate information. Cultivated trust through transparent communication. Achieved timely resolution of customer issues to enhance satisfaction.
  • Processed customer orders and coordinated timely shipment of items to enhance service delivery.
  • Initiated and maintained communication with outfitters by phone and email to establish special pricing arrangements.
  • Facilitated efficient unloading of incoming shipments to ensure proper placement within warehouse inventory.
  • Executed order fulfillment for retail locations distributing products.

Customer Service Representative

Quartz Health Insurance
La Crosse, WI
02.2018 - 10.2019
  • Managed customer inquiries through phone, email, and chat channels to ensure timely resolution.
  • Resolved complex customer issues by leveraging advanced problem-solving techniques and resources.
  • Utilized CRM software to track interactions, ensuring accurate documentation of customer issues.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Education

General Studies

Western Technical College
La Crosse, WI

Skills

  • Problem resolution
  • Customer communication skills
  • Skilled in navigating diverse computer environments
  • Effective verbal and written communication
  • Troubleshooting
  • Technical support
  • Remote user training
  • CRM software
  • Customer empathy
  • Customer education
  • Teamwork and collaboration
  • Reliability

Interests

I enjoy hobbies that involve being in the great outdoors, wether that be hunting, fishing or hiking I enjoy reading biographies about historical people, and hunting stories I also enjoy processing and cooking wild game

Timeline

Senior Technical Service Representative

Authenticom
03.2021 - 01.2026

Customer Service Representative/Warehouse Worker

White Rock Decoys
10.2019 - 03.2021

Customer Service Representative

Quartz Health Insurance
02.2018 - 10.2019

General Studies

Western Technical College