I enjoy hobbies that involve being in the great outdoors, wether that be hunting, fishing or hiking I enjoy reading biographies about historical people, and hunting stories I also enjoy processing and cooking wild game
Benjamin Beseler
La Crosse
Summary
Customer-focused professional with extensive experience in technical support. Known for strong troubleshooting abilities and commitment to customer empathy, enhancing service delivery and resolution of complex inquiries.
Overview
8
8
years of professional experience
Work History
Senior Technical Service Representative
Authenticom
La Crosse, WI
03.2021 - 01.2026
- Provided technical support, enhancing customer satisfaction and product reliability.
- Executed remote assistance to configure software for data export and effectively corrected data transfer issues.
- Diagnosed and addressed errors in data ingestion and export workflows alongside co-workers to maintain data integrity for clients.
- Managed escalated technical issues, providing expert guidance and ensuring timely resolutions for clients.
Customer Service Representative/Warehouse Worker
White Rock Decoys
La Crosse, WI
10.2019 - 03.2021
- Managed customer inquiries via email and phone to deliver accurate information. Cultivated trust through transparent communication. Achieved timely resolution of customer issues to enhance satisfaction.
- Processed customer orders and coordinated timely shipment of items to enhance service delivery.
- Initiated and maintained communication with outfitters by phone and email to establish special pricing arrangements.
- Facilitated efficient unloading of incoming shipments to ensure proper placement within warehouse inventory.
- Executed order fulfillment for retail locations distributing products.
Customer Service Representative
Quartz Health Insurance
La Crosse, WI
02.2018 - 10.2019
- Managed customer inquiries through phone, email, and chat channels to ensure timely resolution.
- Resolved complex customer issues by leveraging advanced problem-solving techniques and resources.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer issues.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
General Studies
Western Technical College
La Crosse, WISkills
- Problem resolution
- Customer communication skills
- Skilled in navigating diverse computer environments
- Effective verbal and written communication
- Troubleshooting
- Technical support
- Remote user training
- CRM software
- Customer empathy
- Customer education
- Teamwork and collaboration
- Reliability
Interests
Timeline
Senior Technical Service Representative
Authenticom
03.2021 - 01.2026
Customer Service Representative/Warehouse Worker
White Rock Decoys
10.2019 - 03.2021
Customer Service Representative
Quartz Health Insurance
02.2018 - 10.2019
General Studies
Western Technical College