Donald Hansen
Brookfield
Summary
Accomplished Senior Technical Service Representative at OnCare Digital Assets, adept in software installation and problem resolution. Demonstrated expertise in elevating service levels and customer satisfaction, significantly contributing to revenue growth. Known for exceptional problem-solving abilities and adaptability, ensuring timely completion of complex projects.
Experienced with troubleshooting and resolving technical issues efficiently. Utilizes technical knowledge to improve service processes and enhance customer experiences. Track record of effective communication and problem-solving abilities.
Technical service professional with solid background in resolving complex technical issues and driving customer satisfaction. Known for collaborating effectively with team members and adapting to evolving challenges. Consistently applies technical expertise and interpersonal skills to achieve results.
Overview
4
4
years of professional experience
Work History
Senior Technical Service Representative
OnCare Digital Assets
04.2016 - 10.2019
- Supervised Tech Rep Teams on service performed in mill environment on computerized and mechanical equipment.
- Managed high-level technical escalations, resulting in quicker problem resolution and improved service levels.
- Enhanced customer satisfaction by addressing their technical concerns and providing efficient solutions.
- Provided remote support for complex installation projects across various locations, completing tasks on time with minimal supervision or disruption.
- Provided technical support in several different applications such as paper, plastics, rubber, non-wovens, textiles, and energy.
- Monitored key performance metrics to track progress towards production goals.
- Identified potential sales opportunities during customer interactions and relayed relevant information to the sales team, contributing to revenue growth.
Education
High School Diploma -
Minnetonka High School
MinnetonkaSkills
- Problem resolution
- Software installation
- Incident management
- System diagnostics
Hardware configuration
Customer support expertise
Problem-solving abilities
Reliability
Self motivation
Adaptability
Timeline
Senior Technical Service Representative
OnCare Digital Assets
04.2016 - 10.2019
High School Diploma -
Minnetonka High School
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