Carol Trout
Fort Wayne
Summary
Senior technical services professional with comprehensive experience in troubleshooting, system maintenance, and customer support. Strong focus on team collaboration and delivering reliable solutions under changing conditions. Proficient in diagnostics, software updates, and technical documentation. Known for problem-solving skills, adaptability, and commitment to achieving results.
Experienced with troubleshooting and resolving technical issues efficiently. Utilizes technical knowledge to improve service processes and enhance customer experiences. Track record of effective communication and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Senior Technical Service Representative
Noritsu America
07.2006 - 04.2025
- Developed and maintained strong relationships with clients fostering loyalty and trust in the company's services.
- Enhanced customer satisfaction by addressing their technical concerns and providing efficient solutions.
- Identified potential sales opportunities during customer interactions and relayed relevant information to the sales team, contributing to revenue growth.
- Experience in servicing opthalmic medical equipment, pharmacy dispensing units, photo and inkjet printers.
- Served as a technical liaison between customers, sales, and engineering teams, ensuring seamless communication and collaboration.
- Maintained up-to-date knowledge of industry advancements through continuous professional development opportunities, staying ahead of competitors in the market.
- Conducted regular client follow-ups after resolving technical issues ensuring their continued satisfaction and uncovering opportunities for upselling or crossselling.
- Assisted clients in the successful deployment of products and services, reducing implementation timelines significantly.
- Serviced existing accounts on regular basis to maximize revenue.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Education
Bachelor Of Arts - Music
Ball State University
Muncie, INSkills
- Problem resolution
- Software installation
- Incident management
- System diagnostics
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Product and service knowledge
- Staff training
- Continuous improvement
- Adaptability
- Technical understanding
- Customer technical support
Timeline
Senior Technical Service Representative
Noritsu America
07.2006 - 04.2025
Bachelor Of Arts - Music
Ball State University
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