Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Color, Technical
Open To Work

Gary Butts

PPG INDUSTRIES, INC
Delaware,OH

Work Preference

Job Search Status:

Open to work

Desired start date:

Immediately

Desired Job Title

Senior Technical Service RepresentativeManager, Commercial Color LabCustomer Service RepresentativeQuality Assurance AnalystColor Specialist

Work Type

Full TimeConsulting

Location Preference

On-SiteRemoteHybrid

Location:

Columbus, OH

Open to relocation:

Yes

Important To Me

Company Culture

Summary

Reliable individual with vast experience in the color formulating and color matching industry. Posses a strong understanding of color computer hardware, software, lab operations and processes. Laboratory Management experience with a commitment to providing excellent customer service. Skilled in troubleshooting , problem solving and prioritization. Aiming to leverage my abilities with a company desiring these characteristics.

43
years of professional experience

Work History

Senior Technical Service Representative

5 Years 5 Months
PPG INDUSTRIES, INC | Delaware, OH | 01.2021 - Current
  • Identified and resolved complex technical problems with minimal guidance or supervision.
  • Conducted research into new technologies to asses their potential into the organizations environment.
  • Created detailed documentation of processes, procedures and configurations of formulation systems.
  • Performed troubleshooting activities to diagnose system performance issues and identify root causes.

Manager, Commercial Color Lab

28 Years 6 Months
PPG INDUSTRIES, INC | Delaware, OH | 07.1992 - 01.2021
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed and motivated employees to be productive and engaged in work.

Customer Service Representative

5 Years 1 Month
PPG INDUSTRIES, INC | Delaware, OH | 06.1987 - 07.1992
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer complaints for liquid material.
  • Analyzed substrates for system failure.

Quality Assurance Analyst

4 Years
PPG INDUSTRIES, INC | Delaware, OH | 05.1983 - 05.1987
  • General paint wet testing
  • General paint application

Education

- General Studies

Buckeyevalley HS |

Skills

Customer Needs Analysis
Customer Technical Support
Troubleshooting
Onsite Evaluations
Safety Awareness
Managing Teams
Color Software/Spectrophotometers
Supervising Technicians

Timeline

Senior Technical Service Representative
PPG INDUSTRIES, INC
01.2021 - Current
Manager, Commercial Color Lab
PPG INDUSTRIES, INC
07.1992 - 01.2021
Customer Service Representative
PPG INDUSTRIES, INC
06.1987 - 07.1992
Quality Assurance Analyst
PPG INDUSTRIES, INC
05.1983 - 05.1987
Buckeyevalley HS
from General Studies
Gary ButtsColor, Technical