Color, Technical
Open To Work
Gary Butts
PPG INDUSTRIES, INC
Delaware,OH
Work Preference
Job Search Status:
Open to workDesired start date:
ImmediatelyDesired Job Title
Senior Technical Service RepresentativeManager, Commercial Color LabCustomer Service RepresentativeQuality Assurance AnalystColor SpecialistWork Type
Full TimeConsultingLocation Preference
On-SiteRemoteHybridLocation:
Columbus, OHOpen to relocation:
YesImportant To Me
Company CultureSummary
Reliable individual with vast experience in the color formulating and color matching industry. Posses a strong understanding of color computer hardware, software, lab operations and processes. Laboratory Management experience with a commitment to providing excellent customer service. Skilled in troubleshooting , problem solving and prioritization. Aiming to leverage my abilities with a company desiring these characteristics.
43
years of professional experience
Work History
Senior Technical Service Representative
5 Years 5 Months- Identified and resolved complex technical problems with minimal guidance or supervision.
- Conducted research into new technologies to asses their potential into the organizations environment.
- Created detailed documentation of processes, procedures and configurations of formulation systems.
- Performed troubleshooting activities to diagnose system performance issues and identify root causes.
Manager, Commercial Color Lab
28 Years 6 Months- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative
5 Years 1 Month- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer complaints for liquid material.
- Analyzed substrates for system failure.
Quality Assurance Analyst
4 Years- General paint wet testing
- General paint application
Education
- General Studies
Skills
Customer Needs Analysis
Customer Technical Support
Troubleshooting
Onsite Evaluations
Safety Awareness
Managing Teams
Color Software/Spectrophotometers
Supervising Technicians
Timeline
Senior Technical Service Representative
PPG INDUSTRIES, INC
01.2021 - Current
Manager, Commercial Color Lab
PPG INDUSTRIES, INC
07.1992 - 01.2021
Customer Service Representative
PPG INDUSTRIES, INC
06.1987 - 07.1992
Quality Assurance Analyst
PPG INDUSTRIES, INC
05.1983 - 05.1987
Buckeyevalley HS
from General Studies