John Linn
Brooklyn,NY
Summary
Dynamic sales professional with a proven track record of excelling in revenue generation and customer satisfaction. Skilled in CRM proficiency and building strong client relationships, consistently exceeding sales goals by leveraging negotiation expertise and a goal-oriented mindset. Achieved top salesman status, demonstrating a unique blend of technical and interpersonal skills to drive business growth and client loyalty.
Overview
4
4
years of professional experience
Work History
Lead Rental Agent
Avis Budget Group
Brooklyn, Ny
09.2024 - Current
- Consistently exceeding sales goals at all Manhattan locations, with an average of $14,000 in revenue per month.
- Trained and mentored new rental agents, enhancing their knowledge and skills for improved service delivery and performance.
- Streamlined rental processes by implementing new inventory management techniques, resulting in reduced turnaround times for vehicle availability.
- Analyzed customer feedback and rental data to identify service improvement opportunities, driving enhanced operational efficiency.
- Developed training materials for staff, ensuring consistent adherence to company policies and procedures across all rental locations.
- Monitored inventory levels and restocked supplies as needed.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Performed regular inventory checks, ensuring accurate stock levels for smooth rental operations.
New and Used Car Sales Specialist
Plaza Auto Mall
01.2023 - 09.2024
- Experience selling five different brands of vehicles, including new and used Honda, Acura, Toyota, Kia, and Hyundai.
- An average of four reviews, each with a five-star rating, is collected each month from confirmed buying customers on the store's website.
- Consistently the top salesperson in a Kia franchise, with an average of 20 cars per month and an average closing ratio of 40%.
- Managed all tasks from meet and greet to completion of sale, with an average of 3 hours per copy.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Drafted, finalized and submitted paperwork to complete sales.
Customer Service Representative
NexRep
01.2022 - 01.2023
- Established strong relationships with customers, identifying their needs for tailored product recommendations.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Drafted, finalized and submitted paperwork to complete sales.
Education
Bachelor of Science - Business
Capella University
Minnesota City, MN 01.2026 - 06.2027
High School Diploma - Business Administration
Abraham Lincoln High School
Brooklyn, NY 09.2017 - 06/2021
Skills
- Team player mentality
- Reliability and punctuality
- Goal-oriented mindset
- Strong negotiation
- Negotiation expertise
- CRM proficiency
- Building rapport
- Upselling strategies
- Persuasive skills
- Deal structuring
- Sales team training
- Relationship building
Accomplishments
- Top salesperson at my Kia dealership, with an average of 20 cars sold per month, with closing ratio of 40%.
- Won multiple penetration contest and exceeded sales goals in a fast paced rental car operation with 14,000$ in revenue per month and trusted with open and closing duties.
- Consistently maintained high customer satisfaction ratings with multiple Google reviews on company’s website exhibiting great customer service.
Skills
- Positive and upbeat
- Goals and performance
- Sales operation
- Sales process
- Continuous improvements
Timeline
Bachelor of Science - Business
Capella University
01.2026 - 06.2027
Lead Rental Agent
Avis Budget Group
09.2024 - Current
New and Used Car Sales Specialist
Plaza Auto Mall
01.2023 - 09.2024
Customer Service Representative
NexRep
01.2022 - 01.2023
High School Diploma - Business Administration
Abraham Lincoln High School
09.2017 - 06/2021